What if I get too much water before my scheduled time?

If you get water before your scheduled time, talk to the next scheduled neighbor to see if they can accept a little more water. If the water is more than they need, call us at (602) 236-3333 (602) 236-3333 . We'll send a Zanjero to turn off the water at the SRP gate. It may take several minutes for them to arrive and close the gate.

What if I don't get enough water or if I don't get it on time?

Please check your neighborhood system to ensure everything is set properly to receive water before calling SRP. If your neighborhood system and structures are set correctly and you don't find any leaks, call us at (602) 236-3333 (602) 236-3333 . We can check to see if any problems have been reported in your neighborhood or we'll send a Zanjero to measure the amount of water being delivered.

What do I do when my irrigation water level is low?

Irrigation should cover your entire property with 2 to 3 inches of standing water. There are a few things that will impact that — making sure you have correct berms, leveling your yard and aerating from time to time. You may experience low water for three reasons: an open valve on another property within your neighborhood system, a clogged ditch or pipe, or a slide gate not being set properly. If you're not getting enough water, the first thing you need to do is walk your private system. That means actually walking from your property all the way back to the main SRP delivery gate. Along the way, check that the neighborhood structures are set correctly to deliver water to your property. Neighborhood systems vary and may consist of open ditches, pipes and other irrigation structures that divert water throughout your neighborhood. Ensuring your system is set correctly during your scheduled time can help identify issues that may be causing water delivery shortages. You can see your neighborhood map by logging into SRP My Account or by visiting srp.net/quickschedule .

What if there's a flood problem in my neighborhood?

Call (602) 236-3333 (602) 236-3333 or visit SRP My Account to learn who should be taking water. If you can't reach that person, call SRP back right away.

What happens if I leave my valve open all the time?

When you leave your valve open, two things can happen. First, you could be stealing water allocated for someone else's land, which could potentially violate Arizona statutes that protect water rights. Second, if your neighbors forget to open their valves, you could get double or even triple the water you need. This could cause flooding and create a huge problem for you and your neighbors.

Working with your neighbors

Learn how you and your neighbors can maintain your irrigation system.

Quick irrigation schedule check

It’s all about teamwork

When it comes to the maintenance and repair of your neighborhood system, any damage, including damage to ditches, irrigation pipelines and gates, are the responsibility of all neighborhood irrigation system users. This is why it’s so important for you and your neighbors to work together to maintain and repair your system.

Your responsibilities as a water user

As irrigation customers, it’s your responsibility to install, operate and maintain your neighborhood irrigation system, starting from the SRP delivery gate to your respective property.

Roles and Responsibilities

SRP

SRP brings irrigation water to the SRP delivery gate.
On delivery day, an SRP zanjero will open the SRP delivery gate to release water into your neighborhood.
From there, the water is carried to your property through a series of ditches, channels or pipelines that are owned, operated and maintained by you and your neighbors.
If you need us, we’re here to help. Call the SRP Water Contact Center anytime at (602) 236-3333(602) 236-3333.

Homeowner

Need help with maintenance or repairs? Call us at (602) 236-3333(602) 236-3333 to request a list of irrigation repair contractors you can contact for help.
You are also responsible for ordering only as much water as you need and containing it all on your property.
Finally, it’s your responsibility to know and follow your neighborhood’s water delivery schedule. You can find your irrigation schedule here.

Important Irrigation Reminders

Do repair leaking valves and ports as soon as leaks are detected.
Do ensure berms are in good condition and can contain the irrigation water ordered.

Do NOT keep your yard valves open. Keep yard valves or ports completely closed at all times except during your turn to irrigate.
Do NOT let organic debris fill irrigation infrastructure. Keep ditches and pipes clean.

Neighborhood associations

Many irrigating neighborhoods have formed neighborhood associations to promote teamwork, share expenses and discuss problems. These can be formal or informal homeowner associations or county-approved Irrigation Water Delivery Districts.

Irrigation Water Delivery Districts (IWDDs)

An Irrigation Water Delivery District (IWDD) is a county special taxing district made up of you and your neighbors that handles the operation and maintenance of your neighborhood irrigation system. See how to get started if you and your neighbors are ready to establish an IWDD.

Forming an IWDD

Key Homeowners

Key Homeowners are volunteers from your neighborhood who help SRP communicate with neighbors about necessary repairs and maintenance. They’re also the go-to for information about the neighborhood system.

Begin the process of selecting Key Homeowners by asking for volunteers.
Designate Key Homeowners for communication. Ensure they:
- Enjoy working and communicating with neighbors
- Are knowledgeable about the operation of the neighborhood system

Contact us

If you would like to organize a neighborhood meeting or would like to volunteer to be a Key Homeowner, please call the SRP Water Contact Center at (602) 236-3333. An SRP Field Services Liaison will be happy to attend your meeting or explain the Key Homeowners program.

Meet an SRP Field Services Liaison

Your private irrigation system is an asset, and our Field Services Liaisons are here to help you learn about it. Liaisons have extensive knowledge of irrigation and are available to meet with you in person.

Field Services Liaisons can:

Help you determine the right amount of water to order
Teach you how to order water
Teach you how to operate the neighborhood system

Give us a call at (602) 236-3333 to schedule an educational appointment. We're happy to answer any questions you may have

How to report theft

What can look like a willful water theft could be an unintentional leak caused by a broken yard valve or pipe. Here are some steps you can take — and some you shouldn’t take — to get to the bottom of things.

Talk with your neighbors

Work with your neighbors and try talking to the person you believe to be taking water. Discuss ways you can collaborate to repair the valve or line break, if there is one.

Involve Key Homeowners

A Key Homeowner is a volunteer for the neighborhood or group of irrigators. They are a great source of information about the neighborhood system. If your neighborhood has a Key Homeowner, reach out to them for support.

Do not trespass on private property

Under no circumstances should you enter someone’s private property to address the water leak or theft issue yourself. You must have the owner’s permission to enter their property.

Call SRP for help

If talking with your neighbor is unsuccessful, call the SRP Water Contact Center at (602) 236-3333(602) 236-3333. One of our reps may be able to help by contacting the neighbor.

Legal disclaimer

Fair and efficient distribution and use of water beyond the main structure from which SRP releases the water for end use is the responsibility of water users. SRP has no authority to intervene in disputes among customers, irrigators and property owners over access to water or private water delivery facilities. Ultimate resolution of some disputes may require resorting to lawyers, courts or other experts. SRP cannot and will not advise parties regarding their legal rights, which will depend upon the facts of each and every dispute. What is most often the case is that each party involved has rights and corresponding obligations, requiring a balancing of interests to reach an accommodation that is fair to all. SRP delivers untreated, raw water. SRP neither warrants nor guarantees the quality of water delivered through its distribution.

FAQ

If you get water before your scheduled time, talk to the next scheduled neighbor to see if they can accept a little more water. If the water is more than they need, call us at (602) 236-3333(602) 236-3333. We'll send a Zanjero to turn off the water at the SRP gate. It may take several minutes for them to arrive and close the gate.
Please check your neighborhood system to ensure everything is set properly to receive water before calling SRP. If your neighborhood system and structures are set correctly and you don't find any leaks, call us at (602) 236-3333(602) 236-3333. We can check to see if any problems have been reported in your neighborhood or we'll send a Zanjero to measure the amount of water being delivered.
Irrigation should cover your entire property with 2 to 3 inches of standing water. There are a few things that will impact that — making sure you have correct berms, leveling your yard and aerating from time to time.

You may experience low water for three reasons: an open valve on another property within your neighborhood system, a clogged ditch or pipe, or a slide gate not being set properly.

If you're not getting enough water, the first thing you need to do is walk your private system. That means actually walking from your property all the way back to the main SRP delivery gate. Along the way, check that the neighborhood structures are set correctly to deliver water to your property.

Neighborhood systems vary and may consist of open ditches, pipes and other irrigation structures that divert water throughout your neighborhood. Ensuring your system is set correctly during your scheduled time can help identify issues that may be causing water delivery shortages. You can see your neighborhood map by logging into SRP My Account or by visiting srp.net/quickschedule.
Call (602) 236-3333(602) 236-3333 or visit SRP My Account to learn who should be taking water. If you can't reach that person, call SRP back right away.
When you leave your valve open, two things can happen. First, you could be stealing water allocated for someone else's land, which could potentially violate Arizona statutes that protect water rights. Second, if your neighbors forget to open their valves, you could get double or even triple the water you need. This could cause flooding and create a huge problem for you and your neighbors.