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Pay your electric bill

SRP offers many options to pay your bill. Find everything you need to make a payment online or in person.

On this page:

    Pay online

    Pay online with a bank account

    When you use SRP My Account™, you can schedule and make payments on one or multiple accounts using your saved bank account information. You can also make a one-time gift payment toward someone else's account. All you need to have is your bank account information handy.

    Pay online using a credit card or mobile payment app

    Pay your SRP electric bill online with Visa, American Express, Discover and Mastercard credit cards, any debit card, Amazon Pay, PayPal, Venmo, Apple Pay or Google Pay.

    Payments are processed by Paymentus, which accepts payments of up to $750 and charges a $2 processing fee for each transaction. SRP does not collect any fees in connection with online payments or credit or debit card payments.

    Please note that you will be taken to the Paymentus website.

    Pay your bill in person

    Make cash payments at more than 900 Valley locations

    You can make cash payments at convenience stores, grocery stores, pharmacies and other stores where you already shop.

    To help with your payment, you will be asked to provide information related to your account. For your privacy, please note that cash payment retail locations do not have access to this account information.

    Pay over the phone

    Please have your nine-digit SRP account number and credit or debit card ready when you call.

    Call us locally

    Call SRP at (602) 236-8888(602) 236-8888 and make a payment through a customer services representative or our interactive voice response system. We’re here 24 hours a day, seven days a week.

    Call toll-free

    Call Paymentus toll-free 24 hours a day at (855) 671-9276(855) 671-9276 to pay your bill with a credit card, debit card, or through Amazon Pay, PayPal or Venmo.

    Pay by mail

    Send your payment to our mailing address:

    SRP, P.O. Box 2951, Phoenix, AZ 85062-2951

    Have questions or need help with your bill?

    We've got an entire team dedicated to supporting you. Whether you need help with an SRP Payment or simply have a question. Call us any time at (602) 236-8888(602) 236-8888.

    Email us at [email protected].
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    Not-for-profit. Here for you.

    As a not-for-profit, SRP offers some of the lowest energy rates in the region without sacrificing reliability. Save up to $100 with thermostat rebates and learn about other discounts that help keep your bill affordable.

    See ways you can save

    Electronic transfers for business customers

    Automated Clearing House (ACH) payments

    For fast, simple and secure bill pay, business customers can now make ACH payments to SRP. Take control and cut down on paperwork with convenient electronic payments.

    Get started with ACH payments for your business

    If you're ready to get started or have questions, please email [email protected].

    What are ACH payments?

    ACH payments are electronic transfers from one bank account to another, initiated by businesses through their financial institution. Using the Corporate Trade Exchange (CTX) or Cash Concentration or Disbursement Plus (CCD+) formats allows you to include remittance information, such as your SRP account number, for more streamlined payments.

    With ACH payments, you can create a predictable payment process, reduce admin costs and paperwork, and increase the speed of posting (two days in most cases).

    Requirements

    To ensure proper handling and posting of your payment, SRP requires that the ACH payment contain digital remittance information in the CTX or CCD+ formats. The digital remittance information must include the bill account number and amount paid. This eliminates the need for separate remittance documents or spreadsheets.

    Personalize the way you pay

    See how you can customize the day, the way and sometimes even the amount you pay each month.

    Set up automatic payments

    When you sign up for SRP SurePay™, your bills are paid automatically from your bank account – on time, every time*. Once enrolled, SRP will withdraw your monthly payment directly from your checking or savings account.

    Sign up for SurePay
    Go paperless

    Say goodbye to your paper bill and get online access anytime with SRP eBill™. Sign up through My Account.

    Sign up for eBill
    Get predictable bills

    Your energy costs are averaged over the year, so you pay the same amount each month with SRP Budget Billing™.

    Sign up today
    Pick the day you pay

    SRP Custom Due Date™ lets you pick the day of the month that your bill is due.

    Choose your date

    Did you know you can make a gift payment for a loved one?

    If you have their account number, you can make a gift payment online. If not, give us a call at (602) 236-8888(602) 236-8888. All you need is the name and service address on their account. You’ll want to have your checking account information on hand, as routing numbers will be needed for payment processing. 

    For more detailed information about billing and terms of service, review the SRP Credit Policy for residential customers or the SRP Credit Policy for business customers. 

    FAQ

    You can lower your SRP bill by shifting your energy use to off-peak hours through time-of-day plans such as the Time-of-Use or the SRP EZ-3 Price Plan™, using appliances like dishwashers and pool pumps outside of peak periods and precooling your home before higher-rate times. Customers can also take advantage of a free SRP Home Energy Assessment™ with tips and products to save energy, plus SRP Budget Billing™ to make payments more predictable. Customers who meet income guidelines can enroll in the SRP Income-Qualified Discount™ for monthly discounts or request payment plans if needed.

    SRP offers a wide range of rebates to help customers save on energy-efficient upgrades. Residential customers can receive a heat pump water heater rebate of $500, up to $600 for attic insulation, rebates for ENERGY STAR® windows at $3 per square foot, and a $250 rebate for Level 2 EV chargers. There’s also a solar demand-management rebate and incentives for new energy-efficient AC units. Customers can also get a $100 rebate for a professional home energy audit.

    Learn more about saving money with rebates.

    SRP offers several electric price plans designed to fit different lifestyles and energy needs. The Basic Plan provides simple flat-rate pricing, while the SRP Time-of-Use Price Plan™ and SRP EZ-3 Price Plan™ reward customers who shift usage to off-peak hours. Electric vehicle owners can benefit from the EV Price Plan with lower overnight rates, and customers who prefer to pay as they go can choose SRP M-Power®. SRP also offers a Demand Price Plan for those able to manage peak demand. You can compare and switch plans anytime using SRP’s online tool.

    *Please note: It takes three to five business days to activate SurePay. Once your enrollment is processed, you will see the message "Thank you for using SurePay. This bill is for your records only. Do not pay." on upcoming bills. You will also see "SurePay amount" and the date when funds will be withdrawn from your bank account. These messages let you know that you are actively enrolled in SurePay and don’t need to send a payment for the amount due.
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