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Power outages & storm safety

Outages happen, and when they do, SRP immediately gets to work restoring power. Learn what you can do to stay safe and in the know.

View or report an outage in your area 

Experiencing an outage? View or report an outage in our outage map. Our outage map shows areas that are currently without power, the number of customers affected, estimated restoration times, and your neighborhood’s outage history.

You can also call us at (602) 236-8888(602) 236-8888. We’re here to help 24 hours a day, 7 days a week.

What to do during an outage 

During an outage, getting your power back on is our top priority. Here’s what you can do to stay safe:

  • Stay inside – if you see fallen power lines, keep your distance and call 911.
  • Report the outage – call SRP or log in to SRP My Account™.
  • Sign up for alerts – get real-time outage information and estimated restoration times.
  • Power down – turn off lights and appliances to avoid a power surge when your power comes back on.

Allow SRP crews safe access to equipment

Whether it’s visible or buried underground, SRP electrical equipment is often located on the property of homeowners. During an outage, it’s critical to allow SRP crew members access to that equipment for repairs and maintenance.

We do our best to inform customers in advance; however, our crews may need immediate access during planned maintenance, emergencies or storm-related damages and outages.

It’s crucial that customers willingly allow our crew members access so that we can maintain the grid and avoid less-than-ideal situations (cutting locks, climbing walls and negative encounters with pets, to name a few).

How to verify that crew members are from SRP

We want you to feel safe and secure with legitimate SRP personnel working around your home. Here are some ways to verify that someone is one of our crew members.

SRP personnel:

  • Always wear branded shirts displaying an SRP logo
  • Always have visible SRP identification badges
  • Always drive SRP branded trucks
  • Never ask to enter the home

If you’re feeling unsure, we encourage you to call SRP to verify the crew member’s identity.

How to prepare for an outage 

The best way to handle an outage is to be ready before one happens.

  • Sign up for outage alerts.
  • Keep important numbers handy.
  • Prepare a first aid kit that includes your family’s prescription medications.
  • Keep a backup supply of items for infants and elderly and disabled family members.
  • Keep flashlights in handy locations along with a supply of fresh batteries.
  • Install surge protectors to safeguard electronics.

Are you a business owner? Learn how to prepare employees, minimize disruptions to your operations and submit a claim loss.

Sign up for outage alerts 

Stay safe and informed with timely text or email alerts. Get alerted to:

  • Power outages at your home or in your neighborhood
  • The cause of an electrical outage
  • Estimated restoration times
  • When power has been restored

All SRP customers with a mobile number or email on file are automatically enrolled in outage alerts. If you aren’t enrolled, log in to SRP My Account and select “Outage eNotes” below “Manage eNotes” to activate them.

Download the SRP Power app™ to report and view outages

SRP Power App on Google PlaySRP Power App on the App store

Why do outages happen? 

Outages happen when equipment or power lines are damaged in weather or accidents. Power can also go out when wind blows items into power lines, such as tree branches, umbrellas and trampolines – or even a Mylar (metallic) balloon. Learn how to stay safe around power lines and keep power flowing.

Planned outages and power line maintenance

At SRP, we take power reliability seriously, which is why we conduct planned outages for routine inspections and system maintenance. By turning off the power during these times, it ensures the safety of our employees.

We do our best to minimize interruptions, but with more people working from home than ever before, it can be difficult to pick the best time of day. We always notify our customers before planned outages and minimize downtime as much as possible. To stay in the know, sign up for outage alerts.