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Power outages & storm safety

Outages happen, and when they do, SRP immediately gets to work restoring power. Learn what you can do to stay safe and in the know.

On this page:

    View or report an outage in your area 

    Experiencing an outage? View or report an outage in our outage map. Our outage map shows areas that are currently without power, the number of customers affected, estimated restoration times, and your neighborhood’s outage history.

    You can also call us at (602) 236-8833(602) 236-8833. We’re here to help 24 hours a day, 7 days a week.

    What to do during an outage 

    During an outage, getting your power back on is our top priority. Here’s what you can do to stay safe:

    • Stay inside – if you see fallen power lines, keep your distance and call 911.
    • Report the outage – call SRP or log in to SRP My Account™.
    • Sign up for alerts – get real-time outage information and estimated restoration times.
    • Power down – turn off lights and appliances to avoid a power surge when your power comes back on.

    How to prepare for an outage 

    The best way to handle an outage is to be ready before one happens.

    • Sign up for outage alerts.
    • Keep important numbers handy.
    • Prepare a first aid kit that includes your family’s prescription medications.
    • Keep a backup supply of items for infants and elderly and disabled family members.
    • Keep flashlights in handy locations along with a supply of fresh batteries.
    • Install surge protectors to safeguard electronics.

    Are you a business owner? Learn how to prepare employees, minimize disruptions to your operations and submit a claim loss.

    Sign up for outage alerts 

    Stay safe and informed with timely text or email alerts. Get alerted to:

    • Power outages at your home or in your neighborhood
    • The cause of an electrical outage
    • Estimated restoration times
    • When power has been restored

    All SRP customers with a mobile number or email on file are automatically enrolled in outage alerts. If you aren’t enrolled, log in to My Account and select “Outage eNotes” below “Manage eNotes” to activate them.

    Download the SRP Power App™ to report and view outages

    SRP Power App on Google PlaySRP Power App on the App store

    Why do outages happen? 

    Outages happen when equipment or power lines are damaged in weather or accidents. Power can also go out when wind blows items into power lines, such as tree branches, umbrellas and trampolines – or even a Mylar (metallic) balloon. Learn how to stay safe around power lines and keep power flowing.

    Planned outages and power line maintenance

    At SRP, we take power reliability seriously, which is why we conduct planned outages for routine inspections and system maintenance. By turning off the power during these times, it ensures the safety of our employees.

    We do our best to minimize interruptions, but with more people working from home than ever before, it can be difficult to pick the best time of day. We always notify our customers before planned outages and minimize downtime as much as possible. To stay in the know, sign up for outage alerts.