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Send past-due alerts to another person (Safety Net)

If a bill becomes past due, we'll let someone know. Sign up a friend or family member now.

On this page:

    How it works

    SRP Safety Net lets customers choose someone to notify if their electric bill ever becomes past due. Keeping family members or close friends informed is one more way we can help protect our customers  from disrupted service. Add someone to your Safety Net today, or ask an SRP customer to add you to theirs.

    How to sign up

    • To add someone to your Safety Net:
      Log in to SRP My Account™ or call SRP at (602) 236-8888(602) 236-8888 to add a person to your Safety Net. They will begin receiving a mailed notification if your electric bill becomes past due.
    • To join someone else's Safety Net:
      If you'd like someone to add you to their Safety Net, encourage them to add you in their online account or call SRP to add you.

    Safety Net is a notification service only. Adding someone to your Safety Net does not give them access or control over your SRP account. If you'd like to authorize a third party to your account, you may do so through our account information release form.

    Stay informed with SRP eNotes™ email and text alerts

    SRP's eNote account alerts are another way to send and receive timely information about an account. The Billing & Payment eNote sends a text or email alert when the bill is available, when the payment has been received, when the payment has not been made three days prior to the due date, and again if the bill becomes past due.

    You can configure these alerts to send to yourself, as well as to friends and family members. Simply update your contact information in My Account to include the people you wish to send alerts to, then subscribe them to the Billing & Payment eNotes option in your preference center. Sign up for Billing & Payment eNotes.

    Across Arizona – Safety Net options where you live

    You may not live in the same area as a family member or friend. But you can still participate in the Safety Net program. Arizona utilities have joined together to make it easy for you to become a Safety Net partner or to assign one — no matter where you live. Please visit the utility in the territory you need: APS, Tucson Electric Power or UniSource Energy Services to learn more.

    Support for our customers

    If you're having trouble paying your electric bill for any reason, please call (602) 236-8888(602) 236-8888 as soon as possible. Our customer service representatives are available 24/7, even on holidays, to discuss your circumstances and help find a solution.