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SRP financial assistance

Need help paying your utility bill? You’re in the right place.

On this page:

    No matter your situation, we’re here to help you keep the power on

    If you’re having trouble paying your bill for any reason, call (602) 236-8888(602) 236-8888. SRP has programs and resources that can help. Our customer service representatives are available 24/7, even on holidays, to discuss your circumstances and help find a solution.

    Set up a payment plan or bill extension 

    If you have a past-due balance, call SRP (602) 236-8888(602) 236-8888 to explore payment plan options. You can also request an extension in SRP My Account™. 

    Get M-Power assistance 

    If you’re an SRP M-Power® customer experiencing financial hardship, you can request an advance using the M-Power mobile app or by calling SRP at (602) 236-8888(602) 236-8888.

    See if you qualify for a monthly discount

    Customers with limited incomes may qualify for a $23 monthly discount on their SRP electric bill. Learn more

    Create a safety net  

    The SRP Safety Net program lets SRP customers choose someone to alert if their bill becomes past due. Learn more

    Tap into small business support 

    If you’re a small business owner and need help paying your electric bill, contact your dedicated Energy Manager. You can find their contact information at the top of your monthly electric bill.

    Or, call theBusiness Customer Center at (602) 236-8833(602) 236-8833 7 a.m.–5 p.m., Monday through Friday.

    Stay ahead of outages  

    If you or someone in your home requires electricity for medical life-support equipment, we encourage you to learn about our Medical Preparedness Program.

    Find relief from summer heat

    Anytime the National Weather Service issues an Excessive Heat Warning, SRP won’t disconnect customers’ power for non-payment.

    During the hot summer months, the Heat Relief Regional Network provides water and cooling stations throughout the Valley.

    Connect with community resources

    You’re not in this alone. SRP has a team of Customer Resource Counselors dedicated to connecting you with community agencies that can assist with rent, food and more. Explore the resources that are available in your community, or call us anytime at (602) 236-8888(602) 236-8888.

    Frequently asked questions

    Still have questions about bill assistance? Find answers here.

    If you’re having trouble paying your electric bill for any reason, call us at (602) 236-8888(602) 236-8888. SRP has programs and resources that can help. Our customer care team is available 24/7, even on holidays.

    Call SRP as soon as possible. Our team can help set up a payment plan or an extension or connect you with community resources. Call (602) 236-8888(602) 236-8888 to get started.

    We’ll do everything we can to keep that from happening. Call (602) 236-8888(602) 236-8888 to explore your options.