"Contact" customer newsletter

Summer heat is on the way and we’re here to help

At SRP, customer safety and well-being are our priority, and we know how important it is to have power. With summer heat approaching, please keep these programs and resources top of mind in time of need:

Save $23 per month with the Economy Price Plan monthly discount. You may be eligible for a monthly discount depending on how many people live in your home and how much everyone earns. Visit srp.net/epp to see if you qualify.

Get alerts for planned outages that could affect medical equipment. If you or someone in your home relies on medical equipment that requires continuous electricity, you can sign up to receive planned outage alerts by visiting srp.net/medical.

Do you have a safety net? If your electric bill becomes past due, SRP can reach out to someone you trust. The SRP Safety Net program helps to protect against power shutoffs by keeping a family member or friend informed. Sign up today at srp.net/safetynet.

Get help with your bill. SRP’s customer service team is here for you 24/7 to discuss payment plans, programs and options to help you through difficult times. We can also connect you with an SRP Resource Counselor who can provide information for community agencies that specialize in financial assistance for energy bills. They can also help with critical needs like food, medical care, clothing and shelter.

Call (602) 236-8888(602) 236-8888 anytime to speak with a customer service representative. You may also visit srp.net/resources for information on how to apply for assistance in your area.

Memorial Day holiday hours

If you participate in the SRP Time-of-Use Price Plan™, SRP EZ-3 Price Plan™, SRP Electric Vehicle Price Plan™, Residential Demand Pilot or a Customer Generation price plan, all hours on May 26 will be lower priced (off-peak) in observance of Memorial Day.

For the EV Price Plan, super off-peak hours are in effect from 11 p.m. to 5 a.m. every day.

You can protect our forests from wildfires

If you’re planning a fun visit to one of our state’s beautiful forests, Smokey Bear said it best: only you can prevent wildfires. Whether you’re a first-time visitor to our forests or a national forest expert, you play a valuable role in preventing wildfires and protecting our watershed.

In observance of May being National Wildfire Awareness Month, here are a few tips to prevent wildfires while traveling to your destination:

• Don’t park on dry brush. Dry brush and vegetation can serve as wildfire tinder. Avoid driving over or parking on dry vegetation and check your tailpipes for debris before you hit the road.
• Check your tires before leaving. Tire blowouts are dangerous to navigate, and sparks from the rim hitting the road can set surrounding dry vegetation and brush ablaze.
• Don’t drag tow chains. Secure all chains before driving. Chains dragging on the road’s surface can also create dangerous sparks.

Together, we can prevent wildfires, restore our forests and ensure that SRP can continue delivering sustainable and reliable water supplies. Visit srp.net/healthyforest to see how you can join SRP in keeping our forests green.

Did You Know - Joining forces to support regional heat relief efforts

SRP and several community partners support regional heat relief efforts in our community through the Heat Relief Network, aimed at preventing heat-related illnesses and deaths among vulnerable populations. Heat relief resources, including an interactive map showing cooling centers and hydration stations open to the public, as well as donation sites for water dropoffs throughout the Valley are available at 211arizona.org.

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