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"Contact" customer newsletter

Read the October 2025 customer newsletter.

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    REMINDER: New rates effective with November 2025 billing cycle

    Earlier this year, the publicly elected SRP Board officially approved pricing changes as part of the public pricing process. The approved changes will take effect starting with the November 2025 billing cycle, which for many customers begins in October.

    Important things to know:

    • The average residential customer (1,117 kilowatt-hours/month) will see a 3.5% increase, or $5.61 more per month.
    • Several of the current price plans will be frozen as of the November 2025 billing cycle and new price plans will be added at the same time. Learn more about the frozen and new plans at srp.net/resprices.
    • The Board approved an increase to the SRP Income-Qualified Discount™ (formerly known as the Economy Price Plan) bill credit for customers between 0% and 150% of the Federal Poverty Level (FPL) from $23 to $35 a month and expanded eligibility for customers at 151%–200% of FPL, who will receive a $10 monthly credit.
    • There will be two new residential price plans, available to customers with and without solar, with super off-peak daytime time-of-use hours that are half the cost of SRP’s Basic Price Plan.

    Monthly service charge changes

    • Monthly service charges (MSCs) will also be changing starting with the November 2025 billing cycle. Your MSC will be based on which MSC tier you are in. Determine your MSC tier at srp.net/msc.

    Vote in the SRP Board and Council elections

    The Salt River Valley Water Users’ Association (Association) and the Salt River Project Agricultural Improvement and Power District (District) will hold elections for seats on their respective Boards and Councils on April 7, 2026.

    The District President, Vice President, seven Board seats and 15 Council seats are up for election. The Association President, Vice President, five Board seats and 15 Council seats are also up for election. Elected officials serve staggered four-year terms.

    The SRP President and Vice President together with the Board members establish policy, approve annual budgets and set prices and fees. SRP Council members amend and enact bylaws and make appointments to fill vacancies on the Boards and Councils.

    The SRP President and Vice President together with the Board members establish policy, approve annual budgets and set prices and fees. SRP Council members amend and enact bylaws and make appointments to fill vacancies on the Boards and Councils.

    To determine eligibility to vote, properties must be owned individually or held in a qualified estate planning trust as of Dec. 28, 2025. Applications for early voting ballots will be accepted beginning Jan. 4, 2026. Potential voters can register online to be placed on the Permanent Early Voting List at srp.net/earlyballot for April 7, 2026, and future SRP elections. Candidate information is available by request from the SRP Corporate Secretary by emailing election@srpnet.com or calling the SRP election line at (602) 236-3048(602) 236-3048.

    The last day to request an early voting ballot by mail is March 27, 2026, by 5 p.m. In addition, an SRP Voting Center will be open on weekdays in the SRP headquarters located at 1500 N. Mill Ave., Tempe, AZ 85288, from March 11 to April 6 (8:30 a.m. to 5 p.m.). The Voting Center will also be open on Election Day (April 7, 2026) from 6 a.m. to 7 p.m.

    Additional information about SRP elections and governance, voter requirements and detailed maps of voting areas can be found at srp.net/elections.

    Did you know?

    Keeping loved ones informed of potential disrupted service is one way SRP watches out for our customers. The SRP Safety Net program allows customers to select someone to receive a mailed notification if their electric bill ever becomes past due. To add a person to your Safety Net, log in to SRP My Account™ at srp.net or call us at (602) 236-8888(602) 236-8888.

    Please note that Safety Net is a notification service only. Adding someone to your Safety Net does not give them access to or control over your SRP account, and Safety Net contacts do not have to live in Arizona or even be SRP customers.

    Quarterly M-Power Contact newsletter

    Download the latest M-Power Contact newsletterDocument is a PDF to stay informed on SRP news.