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"Contact" customer newsletter

Read the March 2024 customer newsletter.

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    EV smart charger rebates available

    Attention electric vehicle (EV) owners! Charging an EV at home is easier than you might think. If you have been using a Level 1 charger, it might be time to upgrade and take advantage of our $250 rebate on a Level 2 smart charger. That’s a discount of more than 30%! Depending on the EV model, Level 2 chargers charge up to nine times faster than Level 1 chargers. Wi-Fi-enabled chargers offer smartphone control to help you track energy usage and schedule charging to avoid peak periods. To purchase a discounted charger, visit srpmarketplace.comOpen new site.

    Or, if you’ve recently purchased a charger, you can still apply for the rebate.A list of eligible chargers is available at srp.net/chargerrebate.


    Arizona’s forests need your help

    Right now, about 80% of Arizona’s forests are overgrown. Thick brush and overcrowded trees can lead to uncontrollable wildfires that can have devastating effects on natural ecosystems — and our water supply.

    Together, we can restore our forests. SRP has partnered with other organizations to create the SRP Healthy Forest Initiative™, an effort to prevent catastrophic wildfires and protect the water we drink. We’re working to restore 500,000 acres of overgrown forests by 2035.

    Support healthier forests for as little as $3 per month. When you support the SRP Healthy Forest Initiative, 100% of your contribution will go toward forest restoration projects. Get started for just $3 a month. SRP will match your contribution dollar for dollar up to $200,000 per year. 

    Without action, more catastrophic wildfires are almost a certainty. Pledge your support today at srp.net/healthyforest.


    Fix a Leak Week

    Are you ready to chase down leaks? According to the Environmental Protection Agency’s (EPA’s) WaterSense® program, the average household’s leaks can account for nearly 10,000 gallons of water wasted every year, and 10% of homes have leaks that waste 90 gallons or more per day. As one of the Valley’s leading suppliers of water and an EPA WaterSense partner, we promote Fix a Leak Week March 18–24. But remember that you can find and fix leaks inside and outside of your home to save valuable water and money all year long. 

    Common leaks to look for:

    Worn toilet flappers: Put food coloring in your toilet tank. If it seeps into the bowl without flushing, there’s a leak.

    Faucets, pipes and hoses: Fixing faucet leaks can save up to 140 gallons a week.

    Irrigation systems: Install a smart irrigation controller that automatically tailors watering schedules to weather, wind, rain and more. If you already have a smart controller, check its program settings. 

    For additional water-saving tips, visit srp.net/conservation.



    Did you know?

    Since 1998, the first full week of March has been promoted as National Consumer Protection Week (NCPW), with a focus on protecting Americans from scams, identity theft and other unfair and fraudulent business practices.

    The week of March 3–9 marks the 26th annual NCPW, and SRP is proud to join forces with Utilities Against Scams.

    Keep these tips in mind so you can easily spot a scam. Scammers will: 

    1. Pretend to be from SRP. It may even say it on the caller ID.
    2. Threaten power disconnection. They’ll threaten to turn off your power unless a payment is made, usually in an hour. 
    3. Demand payment. They’ll ask for payment with prepaid cards such as MoneyPak and Vanilla, with cryptocurrency or through a banking app such as Zelle.

    SRP will never demand immediate payment, threaten same-day disconnection or accept prepaid cards or cryptocurrency as payment, whether over the phone or in person. Learn more tips to keep yourself safe at srp.net/scam.


    Quarterly M-Power Contact newsletter

    Download the latest M-Power Contact newsletterDocument is a PDF to stay informed on SRP news.