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"Contact" customer newsletter

Read the August 2022 customer newsletter.

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    SRP PayCenter® kiosks to be removed

    Starting in September, SRP PayCenters are going away, but we’re replacing them with a new cash payment option at more than 500 stores, including supermarkets, pharmacies and other stores where you already shop. Find your nearest location at srp.net/paymentlocations. While the new locations only take cash, you can pay by check using SRP My Account™ or the SRP Power App™.

    To make a cash payment, you’ll need your SRP cash payment card or bill stub. Your SRP cash payment card is available through SRP My Account or the SRP Power app. If you have questions, please call (602) 236-8888. We’re here to help 24 hours a day, seven days a week.

    Labor Day Holiday Hours

    If you participate in the SRP Time-of-Use™, SRP EZ-3™, Electric Vehicle (EV), Residential Demand Pilot or a Customer Generation price plan, all hours on Monday, Sept. 5, will be lower-priced (off-peak) in observance of Independence Day. For the EV Price Plan, super off-peak hours are in effect from 11 p.m. to 5 a.m. every day.

    Dedicated to drowning prevention

    Too often, drowning takes the life of a child far too soon. Together with Phoenix Children’s Hospital, SRP is proud to partner in educating Valley residents about drowning dangers and hopefully defend against more drownings. Water safety and drowning prevention take a village. We must all take responsibility and share attention for anyone around water. With summer to-do lists and many distractions, this month marks an especially dangerous time of year. Keep your family safe by learning and practicing these tips:

    • Remove phones, tablets, TVs and other electronic distractions from around the pool.

    • Designate pool supervisors, called water watchers, who take turns every 15 minutes being on watch.

    • Purchase U.S. Coast Guard-approved life jackets, learn how to properly fit them on children and stow them nearby for easy pool or boat access.

    • Don’t leave furniture or toys near a pool fence. Children may be tempted to climb them.

    • Check all door and window locks, including dog doors. Leave nothing open that leads to a pool.

    • Learn how to perform CPR on infants, children and adults.

    Heat relief resources available

    More than 330 people in Maricopa County died from heatrelated illness in 2021, according to the Maricopa County Department of Public Health. While most deaths occurred in July and August, anytime the heat climbs into the triple digits, everyone is at risk. SRP, along with several community partners, is supporting regional heat relief efforts in our community through the Heat Relief Network.

    Heat relief resources are available at 211arizona.org, including an interactive map showing cooling centers and hydration stations that are open to the public, as well as donation sites for water drop-offs throughout the Valley with the goal of preventing heat-related illnesses and deaths among vulnerable populations.

    Below are a few tips to avoid heat-related illness:

    • Increase fluid intake regardless of activity level. Staying hydrated is extremely important.

    • Limit exercise or outdoor activity between the hours of 11 a.m. and 3 p.m.

    • When outdoors, wear sunscreen with a minimum SPF of 15 and reapply often. Wear a hat, lightweight clothing and sunglasses.

    • Rest frequently in shady or cool areas to give the body’s temperature a chance to recover and cool down.

    • Never leave adults, children or pets inside a parked vehicle.

    • Respectfully check on elderly neighbors to make sure their air conditioning is working and in use. Take advantage of free air conditioning by visiting locations like shopping malls, the library or other heat refuge locations, as shown on the map at 211arizona.org.

    Did you know?

    One drop of water every second from your faucet adds up to 5 gallons a day!

    We all know that water is a precious resource in our Arizona desert, and everyone can make an impact in conserving water. At SRP, we are carefully monitoring and managing the Valley’s water supply.

    Visit srp.net/watersupply to learn more and watch a short video about SRP’s role in managing Arizona’s water resources.