Keeping SRP customers safe during Extreme Heat Warnings
Keeping you safe during extreme heat is a priority for SRP. That’s why we will not disconnect power during an Extreme Heat Warning event.
When a heat warning is called
The National Weather Service issues an Extreme Heat Warning when extreme heat is about to happen or is already happening. SRP’s Summer Moratorium ensures that all residential customers have power throughout extreme heat events.
During SRP’s Summer Moratorium, which lasts from July through August, we will not disconnect power for any SRP residential customer regardless of payment status. You'll still be charged for the energy you use during this time, so it's important to keep making payments to avoid accumulating debt.
Unless the National Weather Service issues additional Extreme Heat Warnings, normal payment collection will resume after August.
Customers who are enrolled in alerts will receive an email or text message from SRP when an Extreme Heat Warning has been called.
During heat warnings, it’s a good idea to pay close attention to your power use. When temperatures are high, more energy is usually needed to cool your home. We also recommend that SRP M-Power® customers keep at least three days’ worth of power on their meter.
When an extreme heat event ends: Paying off accumulated debt
When a heat event is ending, SRP will send another email or text message to customers. If you’ve accumulated debt, this message will also explain the balance that’s due to keep power on once the event ends. SRP will provide a date before power is disconnected unless a payment or purchase is made.
For SRP M-Power customers, the purchase must be enough to cover any accumulated debt plus add credit to keep the power on.
SRP My Account™ is a good resource
If you haven’t already, log in to SRP My Account and sign up for text or email alerts. Then SRP can notify you about Extreme Heat Warnings (when one has been issued or is about to end) and let you know if you’ve accumulated debt.
Having trouble making a payment or purchase?
If you’re having difficulty making a payment or purchase for any reason, we will work with you to ensure your power stays on. That’s why it’s important to contact us before your power is scheduled to be disconnected. If you have concerns, please call us 24/7 at (602) 236-8888(602) 236-8888.
FAQs
Keeping you safe and in power during excessive heat is a priority for SRP. When the National Weather Service issues an Extreme Heat Warning, SRP may keep you in power even if you run out of credit on your meter. Please continue to make payments or purchases during an Extreme Heat Warning to ensure there is no interruption in service when the heat warning ends.
Yes. Although the power may not go off during an Extreme Heat Warning, you should continue to make purchases to keep credit on the meter during this time. If any power is used after the credit on the meter runs out, the cost for this power will be seen on the SRP M-Power app. Before the heat warning ends, a purchase should be made to cover any accumulated debt, as well as additional credit, to ensure there is no interruption in service.
Before the heat warning ends, a payment or purchase must be made to cover any accumulated debt and ensure there is no interruption in service. SRP M-Power customers must make a purchase large enough to cover the debt as well as additional credit to keep the power on.
If you do not make the appropriate payment or purchase, your power will be disconnected when the Extreme Heat Warning ends. If your power disconnects and you are unable to make a payment or purchase, please call (602) 236-8888(602) 236-8888. We are available to assist you 24 hours a day, seven days a week.
