Keeping SRP M-Power® customers safe during Excessive Heat Warnings
Keeping you safe during extreme heat is a priority for SRP. That’s why we will not disconnect power during an Excessive Heat Warning event.
When a heat warning is called
The National Weather Service issues an Excessive Heat Warning when extreme heat is about to happen or is already happening. During these events, SRP will keep the power on for all SRP M-Power customers – even if credit runs out.
Customers who are enrolled in alerts will receive an email or text message from SRP when an Excessive Heat Warning has been called. During this time, you'll still be charged for the energy you use, so it's important to keep making payments to avoid accumulating debt.
During heat warnings, it’s a good idea to pay close attention to your power use. When temperatures are high, more energy is usually needed to cool your home. Your display box will have the most up-to-date information. We recommend keeping at least three days’ worth of power on your meter.
When an excessive heat event ends: Paying off accumulated debt
When a heat event is ending, SRP will send another email or text message to customers. If you’ve accumulated debt, this message will also explain the balance that’s due to keep power on once the event ends. SRP will provide a date and time range when power will disconnect unless a purchase is made.
The purchase must be enough to cover any accumulated debt and also add credit to keep the power on.
SRP My Account™ is a good resource
If you haven’t already, log in to My Account and sign up for text or email alerts. Then SRP can notify you about Excessive Heat Warnings (when one has been issued or is about to end) and let you know if you’ve accumulated debt.
Having trouble making a purchase?
If you’re having difficulty making a purchase for any reason, we will work with you to ensure your power stays on. That’s why it’s important to contact us before your power is scheduled to be disconnected. If you have concerns, please call us 24/7 at (602) 236-8888(602) 236-8888.
Keeping you safe and in power during excessive heat is a priority for SRP. When the National Weather Service issues an Excessive Heat Warning, SRP may keep you in power even if you run out of credit on your meter. Please continue to make purchases during an Excessive Heat Warning to ensure there is no interruption in service when the heat warning ends.
Yes. Although the power may not go off during an Excessive Heat Warning, you should continue to make purchases to keep credit on the meter during this time. If any power is used after the credit on the meter runs out, the cost for this power will be seen on the “Accumulated Debt” screen on the M-Power box. Before the heat warning ends, a purchase should be made to cover any accumulated debt, as well as additional credit, to ensure there is no interruption in service.
Before the heat warning ends, a purchase must be made to cover any accumulated debt, as well as additional credit, to ensure there is no interruption in service. If you do not make a purchase greater than your accumulated debt amount, your power will be disconnected when the Excessive Heat Warning ends. If your power disconnects and you are unable to make a purchase, please call (602) 236-8888(602) 236-8888. We are available to assist you 24 hours a day, seven days a week.