Customer service directory

We're here to serve you, so feel free to contact us anytime.

By phone

  • Hearing-impaired assistance line (TDD): 7-1-1
    Call 24 hours a day or visit www.AZRelay.org.
  • Outside the Phoenix area, the state or from Canada: (800) 258-4SRP (4777)
  • Job line: (602) 236-8734
    Call this number to hear a recording of current openings at SRP. Or, visit our careers website.
  • SRP administrative office: (602) 236-5900

Residential customer service

  • Residential Customer Services (electric): (602) 236-8888 / Toll free: (800) 258-4777
    Our representatives are available to serve you 24/7. Call Rosie – our virtual assistant. No call menus or touchtone prompts. Just tell her what you need and the automated system will quickly help you complete your requests.
  • La Linea (servicio en español): (602) 236-1111
    Para nuestros clientes que hablan español. Nuestros representantes están disponibles 24 horas al día, 7 días a la semana para asistirte. Llama a Ramón - nuestro asistente virtual. Dile lo que necesitas y con gusto te ayudará con lo que desees sin necesidad de menús o presionar alguna tecla.

Business customer service

  • Business Center (electric): (602) 236-8833
    When you have questions related to your electric service, call this number. Customer service representatives are available weekdays between 7 a.m. and 5 p.m. A self-service line also is available, listed immediately below.
  • Self-Service Line for Business Customers: (602) 236-5555
    This fully automated line allows you to report an outage, pay your bill, or obtain other account information for your Business Accounts.
  • Construction Contact Center: (602) 236-0777
    When you have questions regarding your Business or Residential new construction or modifying existing electrical service. Customer Service representatives are available weekdays between 7 a.m. and 5 p.m.

Water customer service

  • Water Customer Service: (602) 236-3333
    Call this number for emergencies, flooding, irrigation orders, schedule time inquires, billing inquiries, general account information and general questions. The phone center is available 24 hours a day, seven days a week.
  • Oficina de Servicio para Clientes de Agua de SRP: (602) 236-4444
    Llame a este número para emergencias, inundaciones, pedidos de irrigación, preguntas sobre horarios, preguntas sobre facturación, información general de su cuenta y preguntas generales. El centro telefónico está disponible 24 horas al día, siete días a la semana.
  • Water Customer Service Agriculture Line: (602) 236-3434
    Call this number to order water, for billing or scheduling inquiries or to report emergencies pertaining to agricultural lands. The phone center is available 24 hours, seven days a week.

To report a problem or emergency

  • To report a power emergency: (602) 236-8811
    Power emergencies include any situation involving electric shock, fallen power lines, arcing, explosion, or damage to SRP facilities. This phone line is open 24 hours a day. In case of a medical emergency, call 911 first. See our emergency situations page.
  • Para reportar problemas eléctricos considerados de emergencia (en español): (602) 236-1100
    Problemas eléctricos considerados de emergencia incluyen situaciones de peligro como descargas eléctricas, tendidos eléctricos caídos, explosiones o daños a las instalaciones de SRP. Esta línea está disponible las 24 horas del día. En casos de emergencia médica, llame primero al 911.
  • To report a street light outage: (602) 236-8888
    If you spot a streetlight that is out, damaged, or shows another problem, let us know. For more information or to complete an online report, see the streetlight outage page.

Email addresses

For customer service
Please use the online forms linked below to write to us if you have a question concerning your SRP electric or water account or any residential or business issue. Please include your account number so we may better serve you. (Please note that replies will not be sent on SRP holidays).

To email about other topics:

Mailing addresses

Street address

SRP's headquarters is located at:
1500 N. Mill Ave.
Tempe, AZ 8528

Payment mailing addresses

To send a residential or business electric payment:
SRP
P.O. Box 80062
Prescott, AZ 86304-8062

To send an irrigation payment:
SRP
Water Accounting, SSW302
P.O. Box 52149
Phoenix, AZ 85072-2149

General correspondence mailing addresses

For residential electric customers:
SRP Customer Correspondence
Customer Communications Services, CUB163
P.O. Box 52025
Phoenix, AZ 85072-2025

For business electric customers:
SRP Business Center, PAB361
P.O. Box 52025
Phoenix, AZ 85072-2025

For irrigation customers:
SRP
Irrigation Customer Service, SSW302
P.O. Box 52149
Phoenix, AZ 85072-2149

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