Find out if you qualify for the Medical Preparedness Program

For more information about the Medical Preparedness Program, call us at (602) 236-8888(602) 236-8888. Our customer service representatives are available 24/7, even on holidays.

How it works

The Medical Preparedness Program is an outage preparation and notification program for customers who require electricity to operate medical life-support equipment. If a planned outage is scheduled, you’ll be notified in advance so you can decide whether to stay home or leave home temporarily.

Eligibility

To participate in the program:

1. The patient must be using at least one of the following SRP-approved electric dependent, FDA Class III, medical devices at home*:
   • Kidney/hemo/peritoneal dialysis equipment
   • Ventilator
   • Infant apnea monitor
   • Feeding or infusion pump
   • Suction machine
   • Oxygen concentrator
   • Left ventricular assist device
   • SynCardia Total Artificial Heart (TAH)
2. The SRP account must be enrolled in a billed residential price plan. Customers who are enrolled in the SRP M-Power® price plan should call us to explore other billed price plans that would allow them to participate in this program.
3. A physician must verify the patient's medical equipment needs within 60 days of enrollment and once again every three years. 

*Note that small volume nebulizers or CPAP machines are not qualifying medical devices.