Ways we help SRP M-Power® customers keep the power on
At SRP, we understand the importance of keeping your power on. We care about your safety and well-being, which is why we have many programs and resources in place to help you in times of need.
If you are having difficulty making energy purchases for any reason, let us know as soon as possible so we can help. Call us at (602) 236-8888.
Keeping you safe during summer
We realize the Arizona heat can be extreme. SRP will not disconnect customers when the National Weather Service issues an Excessive Heat Warning. In addition, we do not disconnect power during holidays. SRP M-Power customers can find more information on heat moratoriums.
Requesting an advance
If you need financial assistance to make a purchase, you can request an advance. An advance is like a loan. It’s added to your account balance and paid back automatically over time. With each future energy purchase, 35% will go toward paying back the account advance. To see if you qualify, check the SRP M-Power mobile app or call us at (602) 236-8888.
If you’re having difficulty making purchases for any reason, call us 24/7 at (602) 236-8888.
Requesting an advance through the SRP M-Power app is easy. Here’s what to do:
- Log in and tap the menu icon in the top left corner.
- Tap "Request an Advance" from the drop-down options.
- Review the Safety Statement and tap the "Submit Request" button.
Do you qualify for a monthly discount?
Energy can be a big expense, especially for a household on a tight budget. SRP M-Power customers with limited incomes may be eligible to receive a $23 monthly discount. The discount is applied on the 1st of each month. This benefit is available through our Economy Price Plan.
Get financial help to cover your energy bill, and more
We understand that cash can run thin at times. Emergencies arise, ends don’t meet. SRP’s customer service team is here for you 24/7, and they can connect you with a resource counselor who can help.
Our resource counselors work closely with Community Agencies to provide financial help with utility costs and other critical needs. This can include things like food, medical care, clothing and shelter. Get more information on community action agencies near you.
To talk with a customer service rep, call (602) 236-8888 anytime. If you would like to reach out directly to a Community Agency in your area, here is a list.