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SRP M-Power® purchases, credits and fees

As an SRP M-Power customer, there are four convenient ways you can purchase power.

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    How to make purchases with a checking account, debit or credit card, or cash

    Through the SRP M-Power app

    (using a checking account or credit or debit card)

    Download
    Online by logging in to SRP My Account™

    (using a checking account or credit or debit card)

    Log in
    At retail locations across the Valley

    (using cash)

    See where
    By phone at (602) 236-8888(602) 236-8888

    (using a checking account or credit or debit card)

    Contact us

    Checking account purchases

    Purchases can be made with your checking account through the SRP M-Power app, online through My Account or by calling us at (602) 236-8888(602) 236-8888. If your checking account information is saved, you can also make a purchase at an SRP retail location. When making a purchase, you must “authorize” the transfer of credit to your meter. (This is a safety measure in case power is being restored.)

    Make life easier with the SRP M-Power app

    Get the SRP M-Power mobile app to help make purchases a breeze. Setting it up is easy and you can purchase power with the touch of a button anytime, anywhere. Download the app today.

    SRP M-Power App on Google PlaySRP M-Power App on the App store

    Debit and credit card purchases

    Purchases can be made with your credit or debit card through the SRP M-Power App, online through SRP My Account or by calling us at (602) 236-8888(602) 236-8888. We use an outside processor for these purchases, and they charge a $2 fee for each purchase made. SRP does not collect fees for credit or debit card purchases.

    Cash purchases

    You can make a cash purchase at any participating SRP retail location. To make a cash payment, you’ll need your SRP cash payment card. You can pay with a digital version of the card on the SRP M-Power App or My Account. If you would like a physical copy of the card, you can print one via My Account or request one by calling SRP at (602) 236-8888(602) 236-8888.

    Typical startup costs

    To get started, the SRP M-Power program requires:

      • A refundable deposit of $102.50
      • A one-time service establishment fee of $30 plus tax for new SRP customers (This fee does not apply to existing customers who switch to the SRP M-Power program)
      • An initial $30 advance to your meter, provided by SRP (This credit will be repaid over time as you make future purchases)
      • Only if you have a display box – a one-time non-refundable fee of $11.50 plus tax

    There is also a monthly service fee of $20 plus tax (standard for any SRP price plan) that will be charged to your meter.

    Understanding accumulated debt and advances

    When you run out of credit and your power still stays on, your account accumulates debt. This can happen during “Friendly Credit” hours (8 p.m.–8 a.m.), Excessive Heat Warnings  issued by the National Weather Service and holidays. Learn more about accumulated debt.

    If you’re having trouble making a purchase, you can request an advance. An advance is like a loan. It’s added to the balance of your account and paid back over time through future purchases. You can request an advance in the SRP M-Power App or by calling us at (602) 236-8888(602) 236-8888. Learn more about advances.

    FAQs

    A credit or debit card purchase can be made through the SRP M-Power App, online through My Account or by calling SRP at  (602) 236-8888(602) 236-8888. Credit and debit card purchases are processed by a third-party payment processor who charges a fee of $2. SRP does not collect any fees in connection with credit or debit card payments.

    Payments can be made with your checking account by using eChex, SRP’s electronic check payment option. You can also make an eChex payment through the M-Power app, online or by calling SRP at (602) 236-8888(602) 236-8888.

    You can make a purchase with cash at any SRP retail payment location by using the information on your SRP cash payment card, available on the M-Power app or My Account. All purchases will immediately add credit to the meter. If your power is currently disconnected, it will be reconnected.

    The safety statement is in place for you to ensure it is safe for power to be delivered to your meter. To avoid the risk of fire, please make sure any electric appliances, such as an electric stove, are turned off at the time power is delivered.

    Please be aware that all purchases will immediately add credit to the meter.  If you are not ready for the meter to reconnect, please wait to make a purchase.

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