Pay Bill
How to read your meter
The SRP meter at your home monitors your daily power usage. Below are explanations of how to read each type of meter for our Basic, Time-of-Day, Customer Generation and Electric Vehicle (EV) price plan options.
Meters
Landis + Gyr
This meter can be read in two ways: using the LCD on the meter itself, and online using My Account.
To read your kW demand, wait for the meter LCD display to cycle to code 10. The code is displayed in area 3 – see legend. Your maximum kW for the day will be displayed; this is the maximum average load over a 15 or 30-minute interval, depending on your price plan, for the day.
| Code | Description of reading | |
|---|---|---|
| 0 | Code 0 – Time of Day (HH.MM) |
|
| 2 | Code 2 – Date (MM DD YY) | |
| 3 | Code 3 – Total kWh read (Includes on- and off-peak reads) | |
| 4 | Code 4 – On-peak kWh | |
| 5 | Code 5 – Off-peak kWh | |
| 7 | Code 7 – Super off-peak kWh (EV price plan only) | |
| 10 | Maximum kW – This is the maximum average load for the day taken over a 15 or 30-minute interval, depending on your price plan. |
Landis + Gyr solar meter
The Landis + Gyr meter also works for homes with a solar electric system. Indicators at the bottom of the readout show the flow of electricity.
| Code | Description of reading | |
|---|---|---|
|
When the indicators are moving from right to left, your solar system is producing energy and sending it to SRP. |
|
|
When the indicators are moving from left to right, your home is purchasing power from the SRP system. |
Elster REX meters
Elster REX meters include the REX1, REX2 and REX2 solar meters.
Metered quantities: REX meters can display both energy and demand values. Energy values may be displayed with five digits. If the quantity requires fewer digits, leading zeros are used. If TOU metering is being used, the meters can display the energy quantity for each rate. The rate identifier shows the appropriate rate for each quantity.
Please refer to the images below to view sample displays that REX meters will cycle through. The codes and corresponding descriptions are as follows:
REX1
This meter can be read in two ways: using the LCD on the meter itself, and online using My Account.
| Code | Description of reading | |
|---|---|---|
| 8888.88 | Display test |
|
| t | Time of day (Military time) | |
| kWh | Total kWh read (includes on- and off-peak reads) | |
| Rate A kWh | On-peak kWh (TOU customers only) | |
| Rate C kWh | Off-peak kWh (TOU customers only) |
REX2
This meter can be read in two ways: using the LCD on the meter itself, and online using MyAccount.
| Code | Description of reading | |
|---|---|---|
| 8888.88 | Display test |
|
| t | Time of day (Military time) | |
| kWh | Total kWh read (includes on- and off-peak reads) | |
| T A kWh | On-peak kWh (TOU customers only) | |
| T C kWh | Off-peak kWh (TOU customers only) |
REX2 solar meter
The REX2 also works at a meter for a home with a solar electric system.
Arrows at the bottom of the display show the flow of electricity. The left arrow indicates when your solar system is producing energy and sending it to SRP. The right arrow shows when your home is purchasing power from the SRP system. Blinking arrows indicate the amount of power you are buying or selling. The faster the blinking, the more power that is being bought or sold.
| Code | Description of reading | |
|---|---|---|
|
Indicates that the solar panels are producing energy that is being purchased by SRP |
|
|
Indicates that energy is being purchased from SRP |
Elster A3T meter
This meter can be read in two ways: using the LCD on the meter itself, and online using MyAccount.
| Code | Description of reading | |
|---|---|---|
| 888 | Display test |
|
| 0 | Time of day (Military time) | |
| 1 | Day of week | |
| 2 | Date | |
| 3 | Total kWh | |
| 4 | On-peak kWh (Rate A) | |
| 5 | Off-peak kWh (Rate C) | |
| 7 | Super off-peak kWh (Rate D - EV price plan only) | |
| 10 | Maximum kW – This is the maximum average load for the day taken over a 15 or 30-minute interval, depending on your price plan. |
Mechanical meters
SRP uses the following mechanical meters.
Digital:
The digital meter displays numbers in four or five windows. If you have this meter, you simply record the numbers (for instance, in Figure 1, your reading would be 8304).
Dial:
Most SRP meters are dial-type meters that have four or five clock-like faces numbered in clockwise and counterclockwise directions (see Figure 2.). For these meters, you need to read the dials from right to left, according to the direction of the arrow. Follow these guidelines when reading the dials:
- If the pointer is between two numbers, record the lowest number. (Unless it is 9 and 0, and then you should record the 9.)
- If the pointer is directly on a number, look at the dial to the right. If the pointer is between 9 and 0, record the smaller number. If it is between 0 and 1, record the larger number.
- To calculate usage, read the numbers you recorded for each dial from left to right (our example reading would be 9079). To determine how many kilowatt-hours (kWh) you have used, subtract the previous reading from the current reading and multiply the difference by the meter multiplier, which can be found on your meter.
If you have any questions about your meter, please call an SRP Customer Service Representative at (602) 236-8888.
Time-of-Use meters
SRP uses the following meters for some accounts on the TOU price plan (E-26). Below are types of TOU meters, listed by manufacturer. Each meter displays not only your kilowatt-hour (kWh) usage, but other information as well.
To learn how to read your meter, locate the instructions and diagram for your meter type below and refer to the legend at the right.
ABB/Elster (EEM) meter
The display will show a three-digit ID code on the left. The right side of the display will show the description of the code. The display will automatically change approximately every six seconds.
Please refer to the image below to view a sample display. The code and corresponding description is as follows:
| Code | Description of reading | |
|---|---|---|
| 888 | Display Test (8.8.8.8.8) |
|
| 000 | Time of Day (Military time) ** | |
| 001 | Day of week (1= Sunday, 2 = Monday, etc.) |
|
| 002 | Date (Month-Day-Year) | |
| 003 | Total kWh | |
| 004 | On-peak kWh | |
| 005 | Off-peak kWh |
NOTE: When the meter information recycles, a flashing A or B on the left side of the meter display indicates the metered rate; i.e. A=on-peak, B=off-peak. A letter flashing on the right side of the display is the voltage indicator. A flashing arrow indicates the direction of electric current flow.
Schlumberger meter
The display will show a three-digit ID code on the left for test mode only. The remaining ID codes are two digits shown on the left. The right side of the display will show the description of the code. The display will automatically change approximately every six seconds.
Please refer to the image below to view a sample display. The code and corresponding description is as follows:
| Code | Description of reading | |
|---|---|---|
| 888 | Display Test (8.8.8.8.8) |
|
| 01 | Time of Day (Military time) ** | |
| 02 | Date (Month-Day-Year) | |
| 03 | Total kWh | |
| 04 | On-peak kWh | |
| 05 | Off-peak kWh |
Damaged meters
Most meter problems are the result of vandalism, tampering, or an accident. If the protective glass cover or the seals on the meter are broken, it may not operate properly. Don't try to adjust or repair the meter. Instead, call a Customer Service Representative at (602) 236-8888.
