How to read your meter

The SRP meter at your home monitors your daily power usage. Below are explanations of how to read each type of meter for our Basic, Time-of-Day, Customer Generation and Electric Vehicle (EV) price plan options.

Meters

Landis + Gyr

You can read this meter using the LCD display on the meter itself.

To read your kW demand, wait for the meter LCD display to cycle to code 10. The code is displayed in area 3 – see legend. Your maximum kW for the day will be displayed; this is the maximum average load over a 15 or 30-minute interval, depending on your price plan, for the day.

If you'd like to view historical daily reads for this meter, you may do so online using My Account.

Landis + Gyr solar meter

The Landis + Gyr meter also works for homes with a solar electric system. Indicators at the bottom of the readout show the flow of electricity.

Elster REX meters

Elster REX meters include the REX1, REX2 and REX2 solar meters.

Metered quantities: REX meters can display both energy and demand values. Energy values may be displayed with five digits. If the quantity requires fewer digits, leading zeros are used. If TOU metering is being used, the meters can display the energy quantity for each rate. The rate identifier shows the appropriate rate for each quantity.

Please refer to the images below to view sample displays that REX meters will cycle through. The codes and corresponding descriptions are as follows:

REX1

This meter can be read using the LCD on the meter itself.

If you'd like to view historical daily reads for this meter, you may do so online using My Account.

REX2

This meter can be read using the LCD on the meter itself.

If you'd like to view historical daily reads for this meter, you may do so online using My Account.

REX2 solar meter

The REX2 also works at a meter for a home with a solar electric system.

Arrows at the bottom of the display show the flow of electricity. The left arrow indicates when your solar system is producing energy and sending it to SRP. The right arrow shows when your home is purchasing power from the SRP system. Blinking arrows indicate the amount of power you are buying or selling. The faster the blinking, the more power that is being bought or sold.

Elster A3T meter

This meter can be read using the LCD on the meter itself.

If you'd like to view historical daily reads for this meter, you may do so online using My Account.

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Mechanical meters

SRP uses the following mechanical meters.

Digital:
The digital meter displays numbers in four or five windows. If you have this meter, you simply record the numbers (for instance, in Figure 1, your reading would be 8304).

Dial:
Most SRP meters are dial-type meters that have four or five clock-like faces numbered in clockwise and counterclockwise directions (see Figure 2.). For these meters, you need to read the dials from right to left, according to the direction of the arrow. Follow these guidelines when reading the dials:

• If the pointer is between two numbers, record the lowest number. (Unless it is 9 and 0, and then you should record the 9.)
• If the pointer is directly on a number, look at the dial to the right. If the pointer is between 9 and 0, record the smaller number. If it is between 0 and 1, record the larger number.
• To calculate usage, read the numbers you recorded for each dial from left to right (our example reading would be 9079). To determine how many kilowatt-hours (kWh) you have used, subtract the previous reading from the current reading and multiply the difference by the meter multiplier, which can be found on your meter.

If you have any questions about your meter, please call an SRP Customer Service Representative at (602) 236-8888.

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Time-of-Use meters

SRP uses the following meters for some accounts on the TOU price plan (E-26). Below are types of TOU meters, listed by manufacturer. Each meter displays not only your kilowatt-hour (kWh) usage, but other information as well.

To learn how to read your meter, locate the instructions and diagram for your meter type below and refer to the legend at the right.

ABB/Elster (EEM) meter

The display will show a three-digit ID code on the left. The right side of the display will show the description of the code. The display will automatically change approximately every six seconds.

Please refer to the image below to view a sample display. The code and corresponding description is as follows:

NOTE: When the meter information recycles, a flashing A or B on the left side of the meter display indicates the metered rate; i.e. A=on-peak, B=off-peak. A letter flashing on the right side of the display is the voltage indicator. A flashing arrow indicates the direction of electric current flow.

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Schlumberger meter

The display will show a three-digit ID code on the left for test mode only. The remaining ID codes are two digits shown on the left. The right side of the display will show the description of the code. The display will automatically change approximately every six seconds.

Please refer to the image below to view a sample display. The code and corresponding description is as follows:

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Damaged meters

Most meter problems are the result of vandalism, tampering, or an accident. If the protective glass cover or the seals on the meter are broken, it may not operate properly. Don't try to adjust or repair the meter. Instead, call a Customer Service Representative at (602) 236-8888.

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