Outage Center Resources

Outage Center Resources

How to prepare for a power outage

Stay safe during an outage with these preventative tips:

Basic outage supplies

  • Maintain a first aid kit that includes your family's prescription medications. Make sure items in the first aid kit are in usable condition.
  • Keep a supply of special needs items for infants, elderly and/ or disabled family members.
  • Keep a battery-operated radio or TV handy to access news reports.
  • Ensure you have a supply of fresh batteries for all necessary equipment.
    See more supplies

    • Keep a supply of bottled water – at least one gallon per person.
    • Maintain a supply of food that won't spoil , and that doesn't need cooking to prepare. Make sure you have a manual can opener.
    • Ensure you have several coolers or ice chests – to store ice if the outage is lengthy.

Preventative measures

  • Keep important telephone numbers (local fire department, paramedics, police, hospital, doctor, relatives, friends, SRP, etc.) by the phone. SRP customers may call (602) 236-8888 to report an outage 24 hours a day or use our online outage map.
  • Sign up for outage alerts in My Account to stay notified when power outages are affecting your home.
  • Place flashlights in handy locations, such as near telephones.
  • Install surge protectors to safeguard valuable electronic equipment such as computers and home entertainment systems.
    See more preventative measures

    • Know where to find each utility shut off – electricity, water and gas. Know how to turn each off. Have the proper tools to do so, and know where they are located.
    • Always back-up important computer-generated work and files.
    • If you have an automatic garage door, check the instructions or with the manufacturer to learn how to open the door manually (without power).
    • Consider keeping at least one car no less than half full with fuel; gas pumps are electrically operated and gas stations will be shut down during an outage. (However, stockpiling gasoline is NOT recommended, as gasoline is a hazardous, combustible substance.) Also, remember that portable gasoline generators should never be operated inside homes, garages, office buildings or other enclosed spaces.
    • Consider making a safety preparedness plan for your family. Such a plan would include a list and location of the above items. Be sure that you are prepared to meet the special needs of infants, and elderly or disabled family members. Also plan how you will care for any pets.

    For more information about family safety plans or disaster plans, please refer to the American Red Cross.

Keep power lines debris free

  • When storm clouds roll in, make sure that patio furniture, umbrellas and trampolines are secure. Strong winds can blow these items into power lines and cause an outage.
  • One Mylar balloon can cause an outage for thousands of people. Choose non-metallic balloons for your next celebration. Keep them tied down and never release balloons into the air.

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What to do during an outage

You might want to print this page and keep it handy near a flashlight during storm season so you'll know what to do if the power goes out.

  • Stay calm. Refer to your preparedness plan, if you have one.
  • Go online. You can use your mobile device to check our online outage map and see what geographic areas are affected by the power outage. You can also monitor SRP's Facebook page or Twitter for the latest outage updates. You do not need to be a Facebook or Twitter member to view the updates.
  • Report the outage. You can either log in to My Account to report online or call SRP's automated Residential Customer Services at (602) 236-8888. Be sure to enter your account number (located on the top left portion of your bill) so that we'll know where the power outage is.
  • Appliances and electronics: Turn off all major appliances, including your computer, air conditioner, TV and other media equipment and dishwasher. This will help protect your equipment from voltage fluctuations. Be sure to wait one minute after the power has been restored before turning the equipment back on.
    See more tips

    • Radio updates: If you have a battery-powered radio, tune in for news updates about the storm. In metropolitan Phoenix, the three local primary Emergency Alert System (EAS) radio stations are KFYI AM 550, KTAR AM 620 and KJZZ FM 91.5. Most stations participate in the EAS, and should repeat messages originated on the three primary stations or by the National Weather Service.
    • Lights: Turn off all lights except one to indicate when the power has been restored. When power is restored, wait a few minutes before turning on lights and appliances — turn them on one at a time.
    • Circuit breakers: Reset circuit breakers to see if the problem is a short-circuit in your home's electrical system. If other homes in your neighborhood are dark, the problem is likely a power outage. Check for "blown" fuses or make sure your circuit breakers are in the "on" position. Also check the main breaker; turn off and then turn on to reset the main breaker.
    • Doors and windows: Avoid opening entry doors, to keep cool air inside and warmer air outside.
    • Neighbors: Check on your neighbors, especially elderly and/or disabled persons.
    • Pets: During a storm, pets can become frightened and may try to escape through an open door or window. Therefore, it is best to confine them in a room until the storm passes.
    • Refrigerator and freezer: Keep your refrigerator and freezer doors closed to conserve the cool air inside . During an extended power outage, use perishable foods first and non-perishable foods last. Even if food has remained in the refrigerator or freezer with the doors closed, it may no longer be safe to consume depending on the length of the outage. Check food safety charts to determine what is safe and what to throw away.

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