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Apply for a customer service job on our customer care team

This is more than a job in a call center. It's an opportunity to launch your career serving more than 2 million customers with water and power each day. 

On this page:

    Our January 2023 hiring period is now open. See all of the details below.

    Our hiring process

    We're currently seeking bilingual and English-speaking customer service representatives to join our Tempe-based and Queen Creek-based teams.

    Ready to get started? Here's what to expect:

    1. Submit your application before January 30, 2023.
    2. Complete the required online assessment.
    3. Upon passing the assessment, we'll schedule a phone interview for February 8, 2023.
    4. The top candidates will be invited to a fast-track interview on February 14, 2023.
    5. Selected individuals must pass a background check and drug screening.
    6. Offers will be sent by March 2, 2023.
    7. Training begins March 21; new hires will be scheduled to attend orientation and pick up computer equipment on March 20.

    If you have further questions about this process, please email staffing@srpnet.com or call (602) 236-4545.

    Training

    The best part? Training counts toward 16 college credits.

    Selected customer service representatives will receive comprehensive virtual training. Training is paid and lasts for six weeks (40 hours per week, 8 a.m. to 4:30 p.m. Monday through Friday). Evaluations will be conducted throughout training to measure progress and understanding.

    Once training is complete, you'll hit the floor running with continued help from experienced teammates to support you. The SRP Contact Center supports a hybrid work environment with two days a week in the office and remaining scheduled days worked from home.

    Benefits

    Working at SRP means you gain access to an array of fantastic benefits

    Competitive pay of $20.03 per hour

    Annual bonus

    Medical, dental and vision coverage

    Tuition reimbursement

    401(k) with matching

    Paid holidays

    Family events

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    Employee Resource Groups

    Development, training and networking

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    Inclusive, innovative culture