Business Contact customer newsletters

The most recent issue of the Business Contact newsletter is below.

MARCH 2021


In an effort to keep customer prices low during this challenging time, the SRP Board recently voted to delay a necessary price increase until November.

Why is an adjustment needed?

SRP closely monitors the costs we incur when purchasing fuel for generating stations or buying supplemental power to meet customer demand. The Fuel and Purchased Power Adjustment Mechanism (FPPAM) helps us recover these costs, which fluctuate frequently, in a timely manner.

In May 2019, SRP lowered the FPPAM below cost because of an over-collected balance. Now prices need to be rebalanced.


SRP’s Board has approved a plan to delay a price increase until the November 2021 billing cycle. At that time, an overall 3.9% average annual increase will be implemented through the FPPAM. Impacts will vary based on price plan and seasonal usage; this will result in an average $3.96 increase in the typical residential customer’s monthly costs.

You can find answers to frequently asked questions about this at

We're here to help. If you need help paying your bill, call (602) 236-8888 today. Our customer care team is available 24/7 and we have resources to support you.



At SRP, we want nothing more than to help your business run more efficiently.

Here are some programs available to help do just that:

Account Alerts: SRP offers account alerts that can help you manage your budget and stay on track. Receive weekly bill estimates, find out when you exceed spending limits you set, or be reminded when your bill is due. Log in to to set up alerts.

Paperless Billing: Toss those old bills in the shredder and go paperless. SRP eBill™ gives you access to up to three years of billing history online, plus you’ll get an email or text alert when your bill is ready to view and reminders to pay.

Custom Due Date (CDD): Choose the day that you want to pay your SRP bill — one that’s convenient for your business. You can even combine CDD with SRP SurePay™, an automatic way to pay your SRP bill through your bank account.

Visit to learn more about these convenient options or call your Account Manager (contact information located at the top left corner of your SRP bill).



The SRP Business Demand Response program allows businesses to earn payments for reducing energy consumption from the grid for a few brief periods throughout the year. SRP and Enel X have partnered to offer business customers incentive payments for participating in Business Demand Response.

In addition to earning payments for participating, your business can enjoy the following benefits:

No-cost, no-risk earnings: Enel X develops energy reduction plans to help you earn payments without making an upfront investment.

Grid reliability: By alleviating pressure on the grid, your demand response participation plays a critical role in making the electric grid operate more efficiently, helping to lower costs for all SRP customers.

More resilient operations: Participants receive advance notice of potential disturbances on the grid, enabling them to prepare their facilities proactively.

Customers that qualify for this program must:

  • Have at least 300 kilowatts of daily load during the summer
  • Have at least 100 kilowatts of reducible load
  • Not use backup generation
  • Not participate in uninterruptible rate plans

To learn more and get started, visit



The Arizona Cardinals’ season may have come to an end in late December, but teachers in the Valley are still benefiting from grants through the SRP Touchdowns for Teachers program. For every Cardinals touchdown scored during the season, two teachers received a $500 classroom grant from SRP.

Here are the total touchdowns for the 2020 season and grant dollars for teachers:

Season Touchdowns = 49
Grant Dollars for Teachers = $49,000

Visit to learn more about the program and see the list of winners.



Since 1998, the first full week of March has been promoted as National Consumer Protection Week (NCPW), with a focus on protecting Americans from scams, identity theft and other unfair and fraudulent business practices. March 1–7 marks the 23rd annual NCPW, and SRP is proud to join forces with Utilities Against Scams.

Keep these tips in mind so you can easily spot a scam. Scammers will:

  1. Pretend to be from SRP. It may even say it on the caller ID.
  2. Threaten power disconnection. They'll threaten to turn off your power unless a payment is made, usually in an hour.
  3. Demand payment. They'll ask for payment with prepaid cards such as MoneyPak and Vanilla, with crypotocurrency such as bitcoins or through a banking app such as Zelle.

SRP will never demand immediate payment, threaten same-day disconnection or accept prepaid cards or cryptocurrency as payment, whether over the phone or in person. Learn more tips to keep you safe at



We understand that utility costs can be a big expense and we’re committed to helping your business succeed. That’s why we partner each of our business customers with a dedicated Strategic Energy Manager (SEM). Your SEM is your point of contact for all of your SRP-related energy needs, and they can help you explore options to conserve energy and save on your bill.

You can find your SEM’s name and phone number at the top of your bill. Send them an email or call them today!