How to read a residential bill

Explanations for each section of a typical residential bill are below. Sections and information can vary depending upon the price plan you have selected.

Image of the contact information section which includes the web address and customer service phone number, 602-236-8888.

If you have questions, please call us at the telephone number listed here on your electric bill.

Image of the key information section of the bill.

This section includes your service period in addition to the due date, amount you currently owe and your account number in an easier to read format. You can keep the top part of the bill for your records. Or, try our free eBill service. You can go paperless, receive your bill electronically and view up to three years of past bills online.

Image of the account summary section of your bill.

The charges for the current month, including discounts, previous charges, payments and current balance due are listed here. Local and state taxes are also shown.

Image of the messages for you section of the bill.

This section provides you with more information about your current bill, your account and SRP options and programs that can benefit you. If you participate in a Time-of-Day plan your savings will be displayed here.

Image of bill stub.

The bill stub to shows the amount due and due date in an easy to read format. The bill stub should accompany your payment if you mail it or use an SRP PayCenter™.

Image of the meter usage table.

This section lists the total energy in kilowatt-hours (kWh) used for the billing period and the current and prior month's meter readings. If you participate in a plan that has Demand (kW) charges, the maximum On Peak demand for the billing period will display.

Image of table of data that compares customer energy usage by month.

This section features table format with the number of billing period days, daily usage (in kWh), daily costs and average daily temperatures for the current, last and same billing month last year.

Image of the energy history bar graph. Data displayed varies by customer.

The energy bar graph displays up to 36 months of usage (kWh) history. If you participate in a plan that has Demand (kW) charges, an additional graph with 36 months of demand history will also display.

Image of customer information, which includes name, address and price plan.

This section includes your service address and rate plan. The plan noted is the price plan used to calculate your bill.

Bill terms

Here is an explanation of some of the terms that appear on your bill:

Monthly service charge: This fixed monthly charge covers the costs for billing, collections, metering, customer services and distribution facilities.

Energy (kWh) charge: This is a variable charge to cover the cost to buy or produce the electricity consumed during the billing service period. Additionally, it covers the cost of supplying necessary transmission, generation and distribution capacity to meet customer’s needs. The actual charge to individual customers will vary month to month according to the amount of energy consumed.

Demand (kW): This is a measure of the maximum rate at which electricity is being used during the billing period. Demand is expressed as kW.

Demand (kW) charge: This charge covers some of the costs of supplying transmission and distribution capacity to meet customer’s energy demand. The transmission system includes the towers and high-voltage lines that transmit electricity from the power plants to the distribution system. The distribution system includes the lower-voltage power lines and poles (or underground power lines) and transformers that connect your service to the transmission system. The actual charge an individual customer pays will vary month to month according to the demand the individual places on the system.

Taxes: This refers to applicable city, county and state taxes.