Frequently asked questions about irrigation
Below are answers to commonly asked questions which may be useful to you.
SRP schedules subdivision deliveries approximately every 14 days during the summer months (typically April-September) and every 28 days during the winter months (October-March), except during the annual canal maintenance period when no deliveries are scheduled. Water is delivered 24 hours a day, seven days a week, including holidays.
As to when water will be available in your neighborhood, SRP offers a list of important subdivision dates which is specific to your area. This list includes order deadlines and when the schedule is available for viewing. To access this list, simply use Quick View, enter your account number and select "View Subdivision Dates". The list is also available via My Account.
Water can be ordered in five-minute increments up to your maximum allocation, which is determined by your property's acreage. The length of time most frequently ordered in the past may serve as a guideline for the amount to order. You can also ask neighbors who have a similar yard size or landscaping.
For additional help, see our instructions on placing a water order on My Account.
It is extremely important to cancel or modify water orders before the deadline to prevent flooding. To cancel or modify, call us at (602) 236-3333 or log into My Account and select "Skip my next delivery".
For additional help, see our instructions on canceling or modifying a water order on My Account.
Call us at (602) 236-3333, we may be able to accept a last-minute telephone order if the schedule has not yet been finalized.
If you are the first or second property in the subdivision scheduled to receive water and it appears there is not enough water coming through the SRP delivery gate, please call us at (602) 236-3333. A zanjero will be dispatched to measure the amount of water being delivered to the gate and then make adjustments, if necessary.
However, if you are the third property or later in the subdivision scheduled to receive water and it is late or there is inadequate flow, the private neighborhood system should be checked first before calling SRP. This includes checking from your property all the way back to the SRP delivery gate to ensure all gates/ports, controls and yard valves are set properly and not leaking. If set correctly and no leaking is detected, immediately call us at (602) 236-3333 so we can look into any reported issues occurring in your neighborhood which could be causing a water shortage.
If you are unfamiliar with how to check your system back to the SRP delivery gate, a representative can walk you through it over the phone. Or if necessary, we can schedule an appointment to have a water delivery specialist come out at a later date for an irrigation system overview and walk through.
For additional information, private system maps of your subdivision are available online via My Account. You can also call us at (602) 236-3333 to request a map.
If water is early, contact the neighbors who follow you to see if they can take on excess water. If there is too much water to share, call us at (602) 236-3333 and we will dispatch the zanjero to turn the water off at the SRP delivery gate. It may take several minutes before the gate can be turned off.
Tip: Knowing the neighbors who are irrigating before and after you, and having their telephone numbers handy, will save you a lot of legwork.
Immediately contact your neighbors and ask them to open their irrigation valves. This will relieve the water pressure and slow or prevent flooding to your property or street.
You may be able to make a temporary repair by placing a sandbag at the point of the break. If both of these steps have been taken, call us at (602) 236-3333. First, we'll try to re-route the water so others in the neighborhood may still receive water. We'll then try to notify all of the affected irrigators.
If we must turn the water off, a water delivery specialist may follow up with a repair request or service suspension notice.
- Always have sandbags available to alleviate the effects of flooding.
- Repair small leaks promptly to prevent more costly damages or suspension of service.
No one likes problems that threaten a good neighborhood relationship. If a problem arises, first try talking with the neighbor to work things out. If that doesn't help, contact us. SRP offers free mediation services to help reach a mutually agreeable outcome, improve neighborhood relations, avoid expensive litigation or arbitration costs and eliminate future problems from arising. For more information about this service, call (602) 236-2196 or visit SRP Consumer Mediation.
Our promise to you
We are available to assist you! Please call the SRP Water Contact Center at (602) 236-3333 if you have additional questions, to report an irrigation emergency or to request a visit or call from a water delivery specialist. We also welcome suggestions for improving our service to you. We're here to help 24 hours a day, seven days a week. Online inquiries are handled during normal business hours.
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