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How to order irrigation water

There are four basic steps in the irrigation process:

1. Set up your account.

All it takes is one simple phone call to the SRP Water Contact Center at (602) 236-3333. Once you've given one of our representatives your name and address, we'll provide you with an account number, and explain how to activate your account for the calendar year.

2. Learn the neighborhood system.

Talk to your neighbors before your first scheduled delivery day about how irrigation is handled in your neighborhood. This discussion should include whether individual property owners typically open and close gates or if a commercial irrigator is used. You should also check to make sure your berms are maintained and your property’s irrigation valve is operating properly.

On delivery day, an SRP zanjero will open a delivery gate to release water into your neighborhood. From there, it’s carried to your property through a series of ditches, channels or pipelines that are owned, operated and maintained by you and your neighbors. (Learn more about SRP’s responsibilities versus your responsibilities in the irrigation process)

You may contact the SRP Water Contact Center at (602) 236-3333 to request a map of your neighborhood system or schedule an appointment with one of SRP's water delivery specialists to learn more about irrigation. These services are available at no cost.

3. Sign up for water.

There are three ways to order water: online, by calling the SRP Water Contact Center at (602) 236-3333, and through the Recurring Order Program.

If you choose not to irrigate for any delivery period, call us at (602) 236-3333 to let us know or login to My Account and follow these instructions.

There are important subdivision dates that contain information specific to your subdivision:

  • Deadlines for ordering water online or by phone
  • The date when the published irrigation schedule will be available

When the published irrigation schedule is available, you may go online or call us to get the exact date and time of your irrigation delivery.

Please keep in mind your water delivery could begin as early as the following morning of the "schedule available" date.

For more information on water availability and how much to order, visit our Irrigation FAQ.

To learn more about the benefits and features of using online services through My Account, see our step-by-step guides.

4. Receive water delivery.

Take note of who is scheduled to receive water both before and after you on your scheduled delivery date.

About 30 minutes before your water is scheduled to arrive, look around your neighborhood and check all standboxes to make sure the gates are set properly. Any water listed as ditch time immediately prior to your scheduled time is your responsibility to manage.

At your scheduled time, open your yard valve or port cover in your ditch.

If water is late, check with your neighbors to determine the problem. If water is running early, notify the next neighbor on the schedule to pick up a little early. This helps prevent flooding and is helpful to your neighbors.

At the end of your scheduled time, close your valve or replace the port cover in your ditch. A properly graded and well-aerated yard should have between 2 - 3 inches of standing water, which should penetrate the ground within about three hours.

If you need assistance, additional irrigation tips and reminders are available. You can also hire a commercial irrigator to handle your neighborhood's irrigation needs. Commercial irrigators can order and oversee water deliveries, and they often can make repairs to private systems.

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