SRP financial assistance
Need help making a payment?
If you need help paying for power, call us at (602) 236-8888(602) 236-8888 right away.
Our customer service team is here 24/7, even on holidays.
SRP bill assistance programs and resources
We offer a variety of solutions to help you lower your energy costs and manage your bill, especially during the hot summer months.
Set up a payment plan or bill extension
If you have a past-due balance, call SRP at (602) 236-8888(602) 236-8888 to explore payment plan options. You can also request an extension through SRP My Account™.
Save up to $420 per year on the SRP Income-Qualified Discount™
Eligible customers can receive a $10 or $35 monthly discount on their SRP electric bills through the SRP Income-Qualified Discount — that's up to $420 a year.
Pay as you go and save with SRP M-Power®
Uncover energy savings in your home
Get help from your community
Help is never far away. Explore additional resources and assistance programs available within your own community.
Connect to assistance near you
SRP has a team of Customer Resource Counselors dedicated to connecting you with community agencies that may assist with rent, food and more. Explore what's available in your city or call us anytime at (602) 236-8888(602) 236-8888.
We recommend reaching out as soon as possible while funding is available.
Create a safety net with friends or family
The SRP Safety Net lets you choose someone to alert if your electric bill ever becomes past due. Keeping your friends or family informed can help prevent disrupted service.
Get help on your taxes
Review the EITC brochure to see if you qualify for the Earned Income Tax Credit and find free resources to help file your taxes.
Explore savings programs and resources
Download the brochures below to learn about SRP options that help you save on energy costs. Whether you’re looking for general support or monthly discounts, these guides can help you understand your options and take the next steps.
Frequently Asked Questions
Still have questions about SRP bill assistance? Find answers here.
Call SRP as soon as possible. Our team can help set up a payment plan or an extension or connect you with programs and community resources. Call (602) 236-8888(602) 236-8888 to get started. Our customer care team is available 24/7, even on holidays.
We'll do everything we can to keep that from happening. Call (602) 236-8888(602) 236-8888 to explore your options.
Due to expected high temperatures during July and August 2025, SRP will keep the power on for all SRP customers — even if there is not an Extreme Heat Warning. During this time, you'll still be charged for the energy you use, so it's important to keep making payments to avoid accumulating debt. Learn more.
You can also find relief throughout the city, including water and cooling stations, during the hot summer months. View the Heat Relief Network map (Opens in a new tab) to find resources near you.
If you're a small business owner and need help paying your electric bill, contact your dedicated Energy Manager. You can find their contact information at the top of your monthly electric bill.
Learn more about your options (Opens in a new tab) or call the Business Customer Center at (602) 236-8833(602) 236-8833 7 a.m.–5 p.m., Monday through Friday.
If you or someone in your home requires electricity for medical life-support equipment, we encourage you to learn about our Medical Preparedness Program.
You can lower your SRP bill by shifting your energy use to off-peak hours through time-of-day plans such as the Time-of-Use or the SRP EZ-3 Price Plan™, using appliances like dishwashers and pool pumps outside of peak periods and precooling your home before higher-rate times. Customers can also take advantage of a free SRP Home Energy Assessment™ with tips and products to save energy, plus SRP Budget Billing™ to make payments more predictable. Customers who meet income guidelines can enroll in the SRP Income-Qualified Discount™ for monthly discounts or request payment plans if needed.
SRP is a community-based, not-for-profit organization that puts customers and Arizona's long-term future first. Learn more about SRP.
As a not-for-profit utility, SRP reinvests revenue into operations, infrastructure and customer programs to help keep costs low. See SRP's mission.
If you've ever wished that your electric bill stayed the same regardless of seasonal temperatures, then SRP Budget Billing™ may be a great option for you. Living in the desert comes with higher summer bills compared to winter, but with SRP Budget Billing, you're able to pay a balanced and consistent rate each month. Learn more here.
SRP M-Power customers can access their 30-day SRP M-Power report by calling Customer Service at (602) 236-8888(602) 236-8888 or by logging in to SRP My Account™. Click on My Profile & Settings, then Document Center to see your SRP M-Power customer report.
