Starting residential electric service
If you plan to move into SRP's service territory,
welcome! You've made a great choice and we look forward to serving you. Turn-on service is
available Monday through Friday, excluding holidays.
It's easy to start electric service at your new address. Simply call us at (602) 236-8888 between 7 a.m. and 7 p.m. Monday through Friday.
Requests must be received by 7 p.m. to guarantee next-day service at the standard turn-on fee.
We'll take care of everything from there -- you don't need to be home when we connect
power if we can safely access the meter. We must have unrestricted access to the electric
meter to turn service on or off. Our employees cannot enter fenced yards with locked gates,
and for safety reasons, they cannot enter yards with off-leash dogs.
If you are about to move into a brand-new home in SRP's service territory where the meter has not
yet been installed, please arrange for meter install by calling
Residential Customer Service (602) 236-8888
at least 15 business days before your anticipated move-in date. The advance
notice is needed in case the city or county requires an electrical inspection before we can
energize the meter.
Please provide the following information when you call:
- Date you want electric service to start
- Address of the home where we need to activate power
- Billing address, if different from the home address
-
Social Security number and place of employment
of the person whose name will be on the account, and their spouse's name, if
applicable.
After you call, we'll take care of everything from there -- you don't need to be home when
we connect power if we can safely access the meter. We must have unrestricted access
to the electric meter to turn service on or off. Our employees cannot enter fenced yards
with locked gates, and for safety reasons, they cannot enter yards with off-leash dogs.
If you need to activate electric service right away at a residence that has an existing electric meter,
SRP can do this the same day you request it -- just by calling (602) 236-8888 between 7 a.m. and 7 p.m. Monday through Friday. Monday through Friday. Requests must be received by noon to guarantee same-day service.
The one-time fee for same-day service is $48 plus tax, compared to the fee for next-day service,
which is $28 plus tax. This fee will appear on your first monthly bill.
Before scheduling your power turn-on, please review the following pages:
If your power has not been turned on, please be sure to reset the breakers and check the color of the meter tag before calling Residential Customer Service at (602) 236-8888.
We know how important it is to have electricity available on the day you move in.
That's why once you request service turn-on and we set a date to activate power,
SRP promises to meet that appointment.