Business Credit Policy
With our billing and payment options you can pay your bill every month
without writing a check, or pay the same amount each month to manage
high summer bills. You even can choose the due date of your electric bill.
The following information explains our credit practices and describes
customer programs that will save you time and money. For more
information, call (602) 236-9622.
Regular monthly bills are due upon issue. If we don't receive payment by
the close of business on the 21st day after billing, the account becomes
delinquent. We will mail a reminder notice to you; a late fee of the
greater of $4.45 or 2% of the billing amount plus tax will be added to the
account. If we do not receive payment by the close of business on the
28th day after billing, we may disconnect your electric service without
further notice.
Final bills on closed accounts are due within 14 days of the issue date.
- Mail. Payments to SRP can be made by mail with a personal or business
check, cashier's check or money order. Payments can be mailed to:
SRP
P.O. Box 2950
Phoenix, AZ 85062-2950.
- SurePay by Bank Account This direct-debit payment program offers a 1% discount on SRP energy and delivery charges under E-32, E-36, E-47
and E-48 price plans. SRP automatically will withdraw funds from your
financial account 10 days after the bill date.
- e-Chex This service lets you pay by check online, over the phone, or at our SRP PayCenters®.
Payment through our Web site, our automated phone system or PayCenters is free. If payment is made with
assistance from a customer service representative, a fee of $6 plus tax will be charged for the second and
subsequent payments made on any account in a 12-month period.
- SRP PayCenter®. You can pay your bill with cash or e-Chex at any of the
automated SRP PayCenter terminals located throughout the Valley. Some are available 24 hours a day, 7 days a week. You can pay with cash at all
locations. To pay by e-Chex at an SRP PayCenter, you must first be registered with us. Please
call us at (602) 236-8833 and we'll be happy to register you. View locations of SRP PayCenters near you.
- Customer Service Offices®. You can pay in person at any of SRP's Customer
Service Offices during business hours. Cash, checks and money orders
are accepted. View locations and hours of the offices and SRP PayCenter
terminals near you or call us at (602) 236-8833.
- Credit card. One-time, fee-based credit card payments can be made through NCO Services Group (a third-party company). To make a
credit card payment by phone please call (800) 741-9099. Speech- or
hearing-impaired may use NCO's TDD line at (800) 367-8939. Credit card
payments also may be made online using the same company.
Please note: SRP cannot guarantee continuous service if you pay through nonauthorized
payment processors who may not remit your payments to SRP in a timely
manner. If payment is not received by SRP by the due date on the bill, a late
payment fee may apply and your service may be disconnected.
Customers on the General Service Price Plan (E-36) and General Service
Time-of-Use Price Plan (E-32) can receive automated notifications that alert
you of certain conditions on your account. You can receive e-mail and/or
text reminders when your bill has been mailed to you, when payment is
due, when payment is past due, and even a confirmation of your
payment posting to your account.
You also can elect to no longer receive your paper bill. You don't need to keep the paper statements
because we store up to three years of your billing history online. Go to
your account, select the "e-Notification" option and choose as
many features as you like.
Managed Payment Plan helps you budget high summer bills by averaging your bills over
a 12-month period so that you can pay the same amount every month,
providing that your pattern of electricity usage does not change. You may
enroll in MPP throughout the year. We will estimate your average monthly
bill if a 12-month billing history is not yet established.
MPP accounts are reviewed periodically and, if appropriate, your payment may be adjusted
to reflect significant changes in usage or prices. We may remove the
account from MPP if payment is not received by the due date.
CDD lets you choose a due date for your electric bill(s) that's convenient
for you. You can choose almost any day of the month for your electric bill
due date. Use CDD in combination with SurePay by Bank Account and
Managed Payment Plan for ultimate convenience in bill payment. Find out more, including how to apply.
When you request new or additional electric service, you agree to these
terms of service and payment. In the process, you will be asked to give
SRP certain information, including the name of your business, type of
entity, tax identification and/or Social Security number, type of business,
responsible party, financial statements and legal documentation, such as
your articles of incorporation, partnership agreement or articles of
organization. A consumer credit report may be obtained if you are
requesting service as a sole proprietor and if the account is to be held
in your name.
A security deposit may be required at the time service is requested.
The deposit amount is intended to cover a line of credit equal to the two
highest consecutive monthly bills anticipated for the account, or the
receivables at risk, as determined by SRP. In the absence of relevant
billing history, SRP will estimate your bill amount based on connected
load, the type of business and its operating characteristics.
If you opt to purchase your power from another energy service provider,
but you retain distribution service from SRP, we will bill the alternate
energy service provider for the distribution and other services rendered.
SRP will not require a deposit from you.
The security deposit requirement may be satisfied by a surety bond,
an irrevocable letter of credit in a form and from a financial institution
satisfactory to SRP, or cash. When paying a security deposit with a surety
bond, SRP requires the surety company to maintain a satisfactory credit rating with A.M. Best Co. For more information on deposit payment options, call (602) 236-9622.
SRP reserves the right to assess new or additional deposits and reinstate
a deposit requirement on an existing customer if your SRP payment
history, financial condition or creditworthiness, as determined by SRP,
warrants such action. SRP conducts periodic credit reviews to determine
the creditworthiness of business customers.
Customers who provide a cash deposit receive an interest credit on
their January bills provided SRP has held the deposit for at least six
consecutive months. The interest rate is reviewed annually by SRP and
adjusted to reflect an average certificate of deposit rate paid by local
financial institutions.
SRP requires a business entity to be in existence for at least three years in
order to waive or release a deposit. If SRP requires a deposit, the deposit
will be held for a minimum of three years. After three years of service,
SRP can re-evaluate the need for a deposit. The key factors considered
are:
- Financial condition or creditworthiness
- Payment history with others
- SRP payment history
SRP may request private company financial statements or a personal credit review using a consumer credit
reporting agency in order to complete the evaluation. SRP's determination
that a deposit is no longer necessary will result in the deposit, plus
accrued interest to date, being credited to your electric account(s).
A service fee will be added on your first bill to cover the initial expense of
establishing your account. Fee amounts are listed at the end of this policy
summary.
If you terminate service while SRP holds your deposit, the deposit and any
accrued interest will be applied to your final bill and any amount
remaining will be refunded.
View SRP's business deposits and fees.
If a payment (i.e., check, e-Chex, SurePay by Bank Account, or credit
card payment) is returned to us by your financial institution, we will
require immediate payment. The payment must be made with cash,
cashier's check or money order in a business office the same day you
are notified. You will be charged a fee for processing the returned
payment. If you have been notified of a pending disconnection or have
been disconnected, and your payment to SRP to continue service or to
reinstate service following disconnection is returned by your financial
institution, your service will be disconnected without further notice.
If a customer has two or more returned payments in a 12-month period,
we will designate the customer as "cash only" for all active accounts.
Payment then must be made with cash, cashier's check or money order
until the account is no longer in a cash only status. An additional deposit
also may be assessed.
You may dispute an SRP bill you think is in error by calling or writing to
SRP. We will investigate all disputes. SRP will not disconnect service for
nonpayment of a disputed charge provided:
- You notify us before the bill becomes delinquent
- You pay all other undisputed charges when due
Write to:
SRP Commercial Customer Services
ISB 231
P.O. Box 52025
Phoenix, AZ 85072-2025
You may also call (602) 236-8833.
If you are not satisfied with the outcome of the dispute, you may ask for a
special review. If you purchase both distribution and generation from SRP
and your annual usage is less than 100,000 kilowatt-hours (kWh), SRP's
Consumer Ombudsman Office will investigate the dispute to help resolve
the problem. SRP's Executive Dispute Resolution Committee (EDRC) will be
the dispute resolution body for customers whose annual usage is at least
100,000 kWh. In both cases or if you purchase generation from an
alternative provider, the Consumer Ombudsman Office or the EDRC
decision is SRP's final determination on the matter.
SRP may disconnect service if your account is past due. If full payment is
not received by close of business on the due date shown on the bill, you
will be mailed, by first class mail, a disconnect notice indicating the
amount due. Payment must be received by SRP by 5 p.m. on the specified
date to avoid disconnection. We will not disconnect service for amounts
owed to an alternative energy supplier. SRP representatives disconnecting
service cannot accept payments in the field. When an electric service
account is delinquent and an SRP representative is used
to disconnect service, field visit and disconnect fees will apply.
To restore service that has been turned off for nonpayment, you must pay
the past-due balance plus any additional security deposits, field visit fees
and disconnection fees. A new or additional security deposit may be
charged on accounts not paid within credit terms.
You must change the customer-of-record name on your account when the
name of your business is changed legally. You also must provide legal
proof of the name change and will be responsible for payment of all
outstanding and future electric bills on your accounts. In addition,
depending on what prompted the name change, you may be subject to
the terms outlined under deposits and service fees.
We can be reached by phone at (602) 236-8833. You also may
write to Commercial Customer Services at:
SRP
ISB231
P.O. Box 52025
Phoenix, AZ 85072-2025
You can also e-mail us at commercl@srpnet.com.