Add SRP to your emergency number list. You can report an outage or other electrical emergency 24-hours-a-day by calling (602) 236-9633.

Medical Life Support Discount

We understand that the use of in-home medical equipment can put a strain on your energy budget. That's why we offer a discount to qualifying customers with special medical needs.

Here's how it works

Through the SRP Medical Life Support Discount Program, customers who qualify can receive a $17 monthly discount on their SRP bill while on life-sustaining equipment.

The discount will stay in effect as long as the life-sustaining equipment is in use. A physician must recertify the patient's condition annually.

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Eligibility

You may be eligible for this discount if you meet the following conditions:

  1. The patient is using any of the following equipment:
    • Kidney/hemo/peritoneal dialysis equipment
    • Ventilators
    • Apnea monitors
    • Feeding or infusion pumps
    • Suction machines
    • Oxygen concentrators
    • Left ventricular assist devices
    Please note: small volume nebulizers or CPAP machines are not eligible for any medical status. Existing customers with CPAP machines will be eligible for renewal.
  2. The SRP account is enrolled in a residential price plan.
  3. The SRP account is in the name of the patient, a close relative of the patient, or the patient's legal guardian.
  4. SRP must receive three items: a completed Customer Questionnaire; a Physician Questionnaire, and a prescription slip completed by the patient's physician.

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Be prepared

As a customer with life support equipment in your home, we realize that reliable electric service is crucial to you.

SRP works hard to keep electricity flowing to you and all our customers. However, summer storms, traffic accidents and other circumstances beyond our control can sometimes cause power outages.

In case of an unexpected power outage, we encourage you to have a back up plan that includes these steps:

  • Obtain a cellular telephone that operates without electricity and keep the battery charged.
  • Store flashlights where you can find them quickly and remember to test them periodically.
  • Learn to recognize and replace blown fuses or breakers and make sure that the breaker or fuse serving life support equipment is properly marked.
  • Place emergency numbers, such as local police department, fire company, family doctor, relatives and friends, close to the telephone. Include your own home address and telephone number on the list.
  • Add SRP to your emergency number list. You can report an outage or other electrical emergency 24-hours-a-day by calling (602) 236-9633.
  • Arrange to move the person and life support equipment to a location not affected by the outage.
  • Call "911" if someone in your household needs immediate medical attention or must be transported.
  • Consider purchasing a portable generator and battery backups, which are capable of operating equipment during an outage.

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For more information

If you'd like more details about or if you'd like to apply for the discount, call SRP Customer Service at (602) 236-8888 and a Customer Service Representative will help you. If you are calling from outside Maricopa County, please call (800) 258-4SRP (4777).

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