Frequently asked questions about M-Power
Choose any link to get answers to your questions about M-Power.
What will I pay on this plan?
Below are the current energy prices per kilowatt-hour (kWh) for M-Power compared to the Basic Plan. The price you pay rises and falls seasonally with the demand for electricity. Some customers also save money due to the lack of late payment or reconnect fees on the M-Power Plan.
May-June and September-October
July-August
November-April
How will I know if I'm saving money?
The 'Cost Yesterday' and 'Cost Last Month' display screens let you monitor your energy use in dollars and cents. You may also use the 'Present electric demand' to see the amount of energy you are currently using and any changes from turning off appliances.
What if I'm not saving money on this plan?
- Be sure you are reducing energy use. Check out energy-saving tips.
- See if another price plan would better fit your household and lifestyle.
If you want to switch to a different plan, call (602) 236-8888.
Why are energy prices higher in the summer?
The kilowatt-hour (kWh) or unit cost of energy is different in winter and summer regardless of your price plan. The price you pay rises and falls with the demand for electricity.
During the coolest months, customer usage, generation costs and the price you pay are lowest. During the hottest months, customer usage skyrockets and generation costs to meet peak demand are highest.
Is there a service fee to turn on an M-Power for current SRP customers?
Those customers switching rate plans, but not establishing service at a new address, are not subject to the turn-on fee.
What is the cost for the M-Power in-home display unit and smart card?
- There is an $87.50 refundable equipment deposit and a non-refundable $11.50 plus tax charge for the display unit.
- The charge to replace a damaged or lost display unit is $127 plus tax.
- The charge for the third smart card issued to an M-Power customer is $6 plus tax.
Can an M-Power customer purchase power over the phone with a check or credit card?
Yes. After the payment has been made, the customer will want to contact SRP to verify it has been received*. Once SRP has verified the payment, the customer can go to a PayCenter and insert $1 to load the eChex or credit card payment onto the smart card.
What happens if I run out of credit?
If you run out of credit, your meter will disconnect and you will need to make a purchase to restore power. If you run out of credit between 6 p.m. and 6 a.m., your meter will enter the Friendly Credit mode and run into negative credit. You must buy power prior to 6 a.m. the next day. The negative credit amount will be deducted from your purchase.
What is a pay-down balance?
We extend $30 credit to get you started. This amount, along with the equipment deposit, if applicable, is paid down each time you make a purchase. Customers may also transfer a back balance.* The current pay-down rate is 40 percent of each purchase.
Can an M-Power customer also have an Economy Price Plan (EPP) or medical discount?
A customer meeting income guidelines may qualify for the EPP. Customers on the medical discount\rider are not eligible for the M-Power program.
If I have credit left at turn off, can I get a refund?
Yes. A fee of $25 plus tax may be charged to refund the credit on the meter at turn off time.