Kathleen Mascareñas, SRP, (602) 236-2585
November 10, 2017

SRP, APS & Southwest Gas Unite to Fight Scam Artists on National Utility Scam Awareness Day, Nov. 15

What: In recent months and years, con artists – pretending to be employees from utility companies, locally and nationwide – have become more aggressive and refined in targeting and swindling unsuspecting customers out of money.

Utilities United Against Scams (UUAS) is a nationally collaborative anti-scam effort made up of more than 100 electric, gas and water companies. Through a resolution passed by the U.S. House of Representatives in 2016, Nov. 15, 2017, is designated as "Utility Scam Awareness Day" to educate the public about threats, techniques and tools used by criminals and provide tips to avoid being victimized.

When: Wednesday, Nov. 15, from 11 a.m. to noon.


  • Yocelyn and Hilda/outsmarted scam artists (Spanish speakers)
  • Renee Castillo/SRP, senior director of Customer Strategy Integration
  • Yvonne Low/Southwest Gas, director of Customer Engagement & Corporate Communications
  • Kelley Coats/APS, director of Customer Service
  • Myriam Cruz/Better Business Bureau, director of Community Relations

For questions or advance interview requests, contact Kathleen Mascareñas: (602) 236-2585 or

Details: UUAS encourages participants to use the social media hashtag #stopscams to spread awareness.

In a 2017 report published by the Better Business Bureau (BBB), it found that more than 32,000 reports nationally were submitted to its Scam Tracker, a crowd-sourced reporting tool launched in late 2015.

Of the 30 different types of scams tracked and categorized by the BBB, utility scam victims were found to have a median financial loss of $500, with the top payment method being prepaid cards and the top method of contact being by phone.

For SRP scam awareness information, visit or

For more information from Southwest Gas and to verify a contractor or technician, visit .

For APS scam awareness information, visit .

To learn more about the BBB Scam Tracker, visit .