Kathleen Mascarenas, SRP, (602) 236-2500
September 14, 2017

SRP Recognizes Fry’s Employees Who Prevented Customer from Paying Hundreds to Scam Artists

Scam artists continue to aggressively target residential and business utility customers and are becoming more refined and convincing in their tactics. Thankfully, two Fry’s Food Store employees recently prevented one SRP customer from being further victimized.

Earlier this month, a Valley small business owner, who prefers not to be identified, received a phone call from a 1-844-number. The caller claimed to be with SRP, and threatened the customer owed hundreds of dollars that needed to be paid immediately or he’d lose power within two hours, just before Labor Day weekend.

Feeling suspicious, the customer hung up, called the number back and heard a replica of SRP’s interactive-automated voice recording system. Convinced it was a legitimate call and fearing an interruption to his business, the customer followed the scammer’s instructions to purchase a MoneyPak card from a nearby grocery store. After making the payment, the customer received a second call stating the amount was incorrect and hundreds more were owed immediately. The customer raced back to the Fry’s store to make a second purchase of the pre-paid credit card. Two Fry’s employees, Stuart and Lori, suspected the business owner was being scammed. They warned the customer of ongoing scams and urged him to do further investigating.

After checking his SRP account online, the customer realized his electric bill was not past due and he had been scammed. He also felt grateful that the Fry’s employees intervened and prevented his small business from losing more money.

SRP will honor the Fry’s Food Store employees for preventing a second crime. The customer will attend and speak to the media, but wishes to remain unidentified.

When: Monday, Sept. 18, at 11 a.m.

Where: Fry’s Food Store, 981 W. Elliot Road (southeast corner of Alma School and Elliot), Chandler

Details: If customers receive a suspicious call or simply want to receive accurate information about their accounts, they can call SRP 24 hours a day, seven days a week at (602) 236-8833 for business customers or (602) 236-8888 for residential customers. SRP business customers can also call their account manager listed on their billing statement.

Additional ways to prevent scams:

  • Sign up for My Account and manage SRP accounts 24/7 online or through SRP’s free Power mobile app. Customers can also receive eNote alerts regarding their account status and payment information by signing up in My Account.
  • Never give credit or debit card numbers or other personal information to any caller or visitor without knowing their true identity.
  • SRP will never demand immediate payments or threaten same-day disconnection. If customers feel they have been the target of a scam, contact SRP, local law enforcement or the Arizona Attorney General's Office at (602) 542-5763.