Strategic Energy Managers and how to read your bill

How an SEM supports you and your business

SRP pairs each business with an SEM to help manage your energy and serve as your dedicated point of contact for all SRP-related energy needs.

Your Strategic Energy Manager is here to:

	Help determine the best price plan to suit your business needs
	Keep you informed of rebates and savings programs that your business is eligible for
	Annually review your business energy usage and provide expert guidance to help you reduce your energy costs
	Evaluate options for improving energy efficiency and assess whether you would qualify for SRP energy efficiency and electrification rebates. Rebates are available for a variety of efficiency upgrades, including lighting, HVAC, refrigeration systems, smart thermostats, electric vehicle charging stations and more.

Your SEM can also help with:

	Billing options and payment support
	Outage preparedness and support
	Renewable energy programs
	Annual account review and recommendations
	Facility energy audits and custom energy reports
	Power quality assessments and reliability consultations

Find your SEM’s name and contact information at the top of your commercial electric bill or call the contact center at (602) 236-8833 from 7 a.m.-5 p.m. Monday-Friday.

SEM Advantage videos

Watch these short videos to learn more about how your SEM can be your business partner.

(videos coming soon)

Resources

Monthly Business Contact newsletter

Download the latest Business Contact newsletter to stay informed of SRP news and events.

View the Business Contact newsletter

Reading your bill

Your electric bill has been updated with easier-to-read features. The new look includes full-color energy history graphs and a blue box around the key information in the upper right corner.

Your bill still reflects your business’s pricing plan, usage history and a summary of all fees and taxes. Important messages or updates to your business account are also included on your bill.

For your convenience, your Strategic Energy Manager’s contact information is found at the top of your bill.

If you have questions, please call or email your Energy Manager listed here.

This section includes your service period in addition to the due date, the amount you currently owe and your account number. You can keep the top part of the bill for your records.

The charges for the current month, including discounts, previous charges, payments and current balance due are listed here. Local and state taxes are also shown.

This section provides you with more information about your current bill, your account and SRP options and programs that can benefit you. If you participate in a Time-of-Day plan your savings will be displayed here.

The bill stub shows the amount due and due date in an easy-to-read format. The bill stub should accompany your payment if you mail it. You can also use the information on your bill stub to pay your bill in cash at a retail location.

This section lists the total energy in kilowatt-hours (kWh) used for the billing period and the current and prior month's meter readings. If you participate in a plan that has Demand (kW) charges, the maximum billable demand for the billing period will display.

This section features a table that includes the number of billing period days, daily usage (in kWh), daily costs and average daily temperatures for the current, last and the same billing month last year.

The energy bar graph displays up to 36 months of usage (kWh) history. If you participate in a plan that has Demand (kW) charges, an additional graph with 36 months of demand history will also be displayed.

This section includes your service address and rate plan. The plan noted is the price plan used to calculate your bill.

Bill terms

Use this guide to help you understand the terms that appear on your bill:

Monthly service charge

A fixed monthly charge covers the costs for billing, collections, metering, customer services and distribution facilities.

Energy charge

A variable charge to cover the cost of buying or producing the electricity consumed during the billing period. This charge also covers the cost of supplying necessary transmission, generation and distribution capacity to meet customer energy needs. The charge varies by customer each month based on the amount of energy consumed. Energy is measured in kilowatt-hours (kWh).

Demand

A measure of the maximum rate at which electricity is being used during the billing period. Demand is measured in kilowatts (kW).

Demand charge

Covers some of the costs of supplying transmission and distribution capacity to meet customers’ energy demand. The transmission system includes the towers and high-voltage lines that transmit electricity from power plants to the distribution system. The distribution system includes the lower-voltage power lines and poles (or underground power lines) and transformers that connect your service to the transmission system. The charge varies by customer each month based on the demand placed on the system. For General Service plans, only demands greater than 5 kW are subject to this charge.

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Your Strategic Energy Manager

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