Frequently asked questions about smart meters

How can I tell if I have a smart meter?
The easiest way is to look at the "Notes" section of your monthly bill. You will see a statement indicating that your home is equipped with a smart meter.

How are the new meters different than the old meters?
The new meters electronically capture and store your energy usage data using digital technology. SRP then shares the information with you through online tools, giving you better control over your energy expenses. Smart meters are paving the way for more efficient use of electricity.

How do I know if I qualify for a smart meter?
If you are interested in going on a Time-of-Day rate plan and still don't have a smart meter, you may qualify. To find out if your address qualifies for a smart meter call (602) 236-8888 between 7 a.m. and 7 p.m., Monday through Friday.

How long will the installation take?
Meter installation only takes a few minutes, with a brief interruption in electric service. You may need to reset your alarm clocks and other digital timers.

Do I need to be home to have my meter replaced?
No, you do not need to be home when your new meter is installed. However, the technician will need unobstructed, safe access to your meter. You should secure your pets on the scheduled installation date.

Will my power be out when you change my meter?
Yes, there will be a brief interruption in service during installation. You may need to reset your alarm clocks and other devices with digital clocks and timers.

Will the new meter interfere with my home electronics?
No, the new meters will not interfere with any of your home electronics.

How will I know the meter has changed?
The technician will leave a door hanger to let you know the meter has been changed.

What if SRP can't change my meter?
If the technician is unable to replace your meter we will leave a door hanger with information and additional instructions.

Will the new meter cost me anything?
No, the new meters will not cost you anything. They are part of SRP's operations.

Will the new meter change my bill?
No, the new meter will not directly change your bill. However, the smart meter provides additional information to help you track how your home uses energy and what it's costing you. This will enable you to make changes, as you see fit, to make your home more energy efficient and reduce costs.

Do the new meters help the environment?
The new meters help the environment in several ways. Since meter readers will no longer need to read every meter each month that will reduce pollution, fuel consumption and traffic. Additionally, the information you will be able to access will help you make decisions on reducing energy consumption, which can reduce the amount of electricity demand.