How to read your meter

The SRP meter at your home monitors your daily power usage. Each month, a meter reader records that usage so you'll be billed accordingly. To find out when you can expect the meter reader, check the "read date" on your electric bill. It is read around the same date every month.

The type of meter you have depends on which price plan you are on, and there are several types of meters for each price plan. Below are explanations of how to read each type of meter for both the Basic price plan and the Time-of-Use price plan.

Smart meters

The following meters can be used for the Basic (E-23), EZ-3 (E-21), and Time-of-Use price plan (E-26, or TOU).

Elster REX meter ("smart" meter)
Legend This meter can be read in two ways: using the LCD on the meter itself, and online using MyAccount. This "smart" meter technology enables us to serve you faster, in addition to many other benefits.

Metered quantities: The REX meter can display both energy and demand values. Energy values may be displayed with 5 digits. If the quantity requires fewer digits, leading zeros are used. If TOU metering is being used, the meter can display the energy quantity for each rate. The rate identifier shows the appropriate rate for each quantity.

Please refer to the images below to view sample displays that this meter will cycle through. The code and corresponding description is as follows:

REX1

Code Description of reading  
8888.88 Display test REX Elster meter REX meter readings
t Time of day (Military time)
kWh Total kWh read (includes on- and off-peak reads)
Rate A kWh On-Peak kWh (TOU customers only)
Rate C kWh Off-Peak kWh (TOU customers only)

REX2

Code Description of reading  
8888.88 Display test REX Elster meter REX meter readings
t Time of day (Military time)
kWh Total kWh read (includes on- and off-peak reads)
T A kWh On-Peak kWh (TOU customers only)
T C kWh Off-Peak kWh (TOU customers only)

REX2 solar meter

The REX2 also works at a meter for a home with a solar electric system.

Arrows at the bottom of the display show the flow of electricity. The left arrow indicates when your solar system is producing energy and sending it to SRP. The right arrow shows when your home is purchasing power from the SRP system. Blinking arrows indicate the amount of power you are buying or selling. The faster the blinking, the more power that is being bought or sold.

Code Description of reading  
Indicates that the solar panels are producing energy that is being purchased by SRP
Indicates that energy is being purchased from SRP

Elster A3T meter ("smart" meter)
This meter can be read in two ways: using the LCD on the meter itself, and online using MyAccount. This "smart" meter technology enables us to serve you faster, in addition to many other benefits.


A3T

Code Description of reading  
888 Display test
A3T Elster meter
Legend

A1-A3 Elster meter display
0 Time of day (Military time)
1 Day of week
2 Date
3 Total kWh
4 On-peak kWh (Rate A)
5 Off-peak kWh (Rate C)
10 Maximum kW

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Basic plan meters

SRP uses the following meters for the Basic price plan (E-23).

Meters

Digital:
The digital meter displays numbers in four or five windows. If you have this meter, you simply record the numbers (for instance, in Figure 1, your reading would be 8304).

Dial:
Most SRP meters are dial-type meters that have four or five clock-like faces numbered in clockwise and counterclockwise directions (see Figure 2.). For these meters, you need to read the dials from right to left, according to the direction of the arrow. Follow these guidelines when reading the dials:

  • If the pointer is between two numbers, record the lowest number. (Unless it is 9 and 0, and then you should record the 9.)
  • If the pointer is directly on a number, look at the dial to the right. If the pointer is between 9 and 0, record the smaller number. If it is between 0 and 1, record the larger number.
  • To calculate usage, read the numbers you recorded for each dial from left to right (our example reading would be 9079). To determine how many kilowatt-hours (kWh) you have used, subtract the previous reading from the current reading and multiply the difference by the meter multiplier, which can be found on your meter.

If you have any questions about your meter, please call an SRP Customer Service Representative at (602) 236-8888.

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Time-of-Use meters

SRP uses the following meters for the Time-of-Use price plan (E-26, or TOU). Below are types of TOU meters, listed by manufacturer. Each meter displays not only your kilowatt -hour (kWh) usage, but other information as well. Legend

To learn how to read your meter, locate the instructions and diagram for your meter type below and refer to the legend at the right.

ABB/Elster (EEM) meter
The display will show a three-digit ID code on the left. The right side of the display will show the description of the code. The display will automatically change approximately every six seconds.

Please refer to the image below to view a sample display. The code and corresponding description is as follows:

Code Description of reading  
888 Display Test (8.8.8.8.8) ABB/Elster Meter
000 Time of Day (Military time) **
001 Day of week
(1= Sunday, 2 = Monday, etc.)
002 Date (Month-Day-Year)
003 Total kWh
004 On-Peak kWh
005 Off-Peak kWh

NOTE: When the meter information recycles, a flashing A or B on the left side of the meter display indicates the metered rate; i.e. A=On-Peak, B=Off-Peak. A letter flashing on the right side of the display is the voltage indicator. A flashing arrow indicates the direction of electric current flow.

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Schlumberger meter
The display will show a three-digit ID code on the left for test mode only. The remaining ID codes are two digits shown on the left. The right side of the display will show the description of the code. The display will automatically change approximately every six seconds.

Please refer to the image below to view a sample display. The code and corresponding description is as follows:

Code Description of reading  
888 Display Test (8.8.8.8.8) Schlumberger Meter
01 Time of Day (Military time) **
02 Date (Month-Day-Year)
03 Total kWh
04 On-Peak kWh
05 Off-Peak kWh

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Damaged meters

Most meter problems are the result of vandalism, tampering, or an accident. If the protective glass cover or the seals on the meter are broken, it may not operate properly. Don't try to adjust or repair the meter. Instead, call a Customer Service Representative at (602) 236-8888.

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