How to read your meter

The SRP meter at your business monitors your daily power usage. Each month, a meter reader records that usage so your business will be billed accordingly. To find out when you can expect the meter reader, check the "read date" on your electric bill. It is read around the same date every month.

Below are explanations of how to read each type of meter for the General (E-36), Large General (E-61, E-63, or E-65), and Business Time-of-Use price plan (E-32, or TOU).

Legend

Elster A1 meter
This meter can be read in two ways: using the LCD on the meter itself, and online via MyAccount.

Please refer to the images below to view sample displays that this meter will cycle through. The code and corresponding description is as follows:

Elster A1

Code Description of reading  
888 Display test A1 Elster meter
0 Time of day (Military time)
1 Day of week
2 Date
3 Total kWh
4 On Peak kWh (Rate A)
5 Shoulder Peak kWh (Rate B)
6 Off Peak kWh (Rate C)
10 On Peak Maximum kW (Rate A) A1-A3 Elster meter display
11 Shoulder Peak Maximum kW (Rate B)
12 Off Peak Maximum kW (Rate C)
33 Maximum KVAR

Elster A3 meter ("smart" meter)
This meter can be read in two ways: using the LCD on the meter itself, and online via MyAccount. This "smart" meter technology enables us to serve you faster, in addition to many other benefits.

Please refer to the images below to view sample displays that this meter will cycle through. The code and corresponding description is as follows:

Elster A3

Code Description of reading  
888 Display test A3 Elster meter
0 Time of day (Military time)
1 Day of week
2 Date
3 Total kWh
4 On Peak kWh (Rate A)
5 Shoulder Peak kWh (Rate B)
6 Off Peak kWh (Rate C)
10 On Peak Maximum kW (Rate A) A1-A3 Elster meter display
11 Shoulder Peak Maximum kW (Rate B)
12 Off Peak Maximum kW (Rate C)
33 Maximum KVAR

Damaged meters

Most meter problems are the result of vandalism, tampering, or an accident. If the protective glass cover or the seals on the meter are broken, it may not operate properly. Don't try to adjust or repair the meter. Instead, call a Business Contact Center team member at (602) 236-8833.

Back to top

Contact us