Contact Us

We're here to serve you, so feel free to contact us anytime. You can reach us a number of ways:

Street address

SRP's headquarters is located at:
1521 N. Project Drive
Tempe, AZ 85281-1298

SRP PayCenters

View a map of SRP PayCenter® locations

SRP email addresses

For customer service
Please use the online forms linked below to write to us if you have a question concerning your SRP electric or water account or any residential or business issue. Please include your account number so we may better serve you.

• Residential electric service inquiries
• Business electric inquiries
• Change of electric service billing address
• Irrigation inquiries

To email about other topics:

Please note that replies will not be sent on SRP Holidays.

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SRP phone numbers

SRP Residential Customer Services (electric): (602) 236-8888
Our representatives are available to serve you 24 hours a day, 7 days a week. For fastest service, please call between 10 a.m. and 3 p.m., Tuesday through Friday. Our automated phone system operates 24 hours a day, if you prefer to do business with us that way. Be sure to have your account number handy.

La Linea (servicio en español): (602) 236-1111
Para nuestros clientes que hablan español. Horas: 7 a.m. to 7 p.m., lunes-viernes.

SRP Business Center (electric): (602) 236-8833
When you have questions related to your electric service or SRP's credit policy, call this number. Customer service representatives are available weekdays between 7 a.m. and 5 p.m. A self-service line also is available, listed immediately below.

SRP Self-Service Line for Business Customers: (602) 236-5555
This fully automated line allows you to report an outage, pay your bill, or obtain other account information for your Business Accounts.

SRP Construction Contact Center: (602) 236-0777
When you have questions regarding your Business or Residential new construction or modifying existing electrical service. Customer Service representatives are available weekdays between 7 a.m. and 7 p.m.

SRP Water Customer Service Office: (602) 236-3333
Call this number for emergencies, flooding, irrigation orders, schedule time inquires, billing inquiries, general account information and general questions. The phone center is available 24 hours a day, seven days a week.

Oficina de Servicio para Clientes de Agua de SRP: (602) 236-4444
Llame a este número para emergencias, inundaciones, pedidos de irrigación, preguntas sobre horarios, preguntas sobre facturación, información general de su cuenta y preguntas generales. El centro telefónico está disponible 24 horas al día, siete días a la semana.

SRP Water Customer Service Agriculture Line: (602) 236-3434
Call this number to order water, for billing or scheduling inquiries or to report emergencies pertaining to agricultural lands. The phone center is available 24 hours, seven days a week.

Hearing-impaired assistance line (TDD): 7-1-1
Call 24 hours a day or visit www.AZRelay.org.

Outside the Phoenix area, the state or from Canada: (800) 258-4SRP (4777)

To report a power emergency: (602) 236-8811
Power emergencies include any situation involving electric shock, fallen power lines, arcing, explosion, or damage to SRP facilities. This phone line is open 24 hours a day. In case of a medical emergency, call 911 first. See our emergency situations page.

To report a street light outage: (602) 236-8888
If you spot a streetlight that is out, damaged, or shows another problem, let us know. For more information or to complete an online report, see the streetlight outage page.

SRP job line: (602) 236-8734
Call this number to hear a recording of current openings at SRP. Or, visit our careers Web page.

SRP administrative office: (602) 236-5900

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Mailing addresses for payments

To send a residential or business electric payment:
SRP
P.O. Box 80062
Prescott, AZ 86304-8062

To send an irrigation payment:
SRP
Water Accounting, SSW302
P.O. Box 52149
Phoenix, AZ 85072-2149

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Mailing addresses for correspondence

For residential electric customers:
SRP Customer Correspondence
Research & Comm. Services, CUN163
P.O. Box 52025
Phoenix, AZ 85072-2025

For business electric customers:
SRP Business Center, PAB361
P.O. Box 52025
Phoenix, AZ 85072-2025

For irrigation customers:
SRP
Irrigation Customer Service, SSW302
P.O. Box 52149
Phoenix, AZ 85072-2149

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