Contact us

We're here to serve you, so feel free to contact us anytime. You can reach us a number of ways:

Street address

SRP's headquarters is located at:
1521 N. Project Drive
Tempe, AZ 85281-1298

SRP Customer Service Offices

View a map of Customer Service Office locations

SRP PayCenters

View a map of SRP PayCenter® locations

SRP online inquiries and e-mail addresses

For customer service
Please use the online forms linked below to write to us if you have a question concerning your SRP electric or water account or any residential or business issue. Please include your account number so we may better serve you.

• Residential electric inquiries
• Business electric inquiries
• Irrigation inquiries

For other information and services

Business electric inquiries Environmental issues Financial or investor information about SRP Irrigation inquiries Job opportunities Lakes, rivers and watershed area Marketing, residential SRP My Account™ technical assistance Navajo Generating Station

Online account login help Papago Park Center Power Quality Price plans, residential or business electric Residential electric inquiries SRP Consumer Ombudsman SWOASIS Website comments

For other, non-emergency inquiries: webmstr@srpnet.com. Please note that replies will not be sent on SRP Holidays.

Helpful phone numbers

SRP Residential Customer Services (electric): (602) 236-8888
You can choose to speak with an SRP customer service representative between 7 a.m. and 7 p.m., Monday through Friday. Just press 0 and your call will be directed to a representative. The automated phone line operates virtually 24 hours a day, so after hours you still can do business. Be sure to have your account number handy. For fastest service, please call between 10 a.m. and 3 p.m., Tuesday through Friday.

SRP Business Center (electric): (602) 236-8833
When you have questions related to your electric service or SRP's credit policy, call this number. Customer service representatives are available weekdays between 7 a.m. and 5 p.m. A self-service line also is available, listed immediately below.

SRP Self-Service Line for Business Customers: (602) 236-5555
This fully automated line allows you to report an outage, pay your bill, or obtain other account information for your Business Accounts.

SRP Water Customer Service Office: (602) 236-3333
Call this number for emergencies, flooding, irrigation orders, schedule time inquires, billing inquiries, general account information and general questions. The phone center is available 24 hours a day, seven days a week.

SRP administrative office: (602) 236-5900

Outside the Phoenix area, the state or from Canada: (800) 258-4SRP (4777)

Hearing-impaired assistance line (TDD): 7-1-1
Call 24 hours a day or visit www.AZRelay.org.

La Linea (servicio en español): (602) 236-1111
Para nuestros clientes que hablan español. Horas: 7 a.m. to 7 p.m., lunes-viernes.

To report a power emergency: (602) 236-8811
Power emergencies include any situation involving electric shock, fallen power lines, arcing, explosion, or damage to SRP facilities. This phone line is open 24 hours a day. In case of a medical emergency, call 911 first. See our emergency situations page.

To report a streetlight outage: (602) 236-8888
If you spot a streetlight that is out, damaged, or shows another problem, let us know. For more information or to complete an online report, see the streetlight outage page.

SRP job line: (602) 236-8734
Call this number to hear a recording of current openings at SRP. Or, visit our careers Web page.

Mailing addresses for general correspondence

For residential electric customers:
SRP
Customer Correspondence
Research & Comm. Services CUN163
P.O. Box 52025
Phoenix, AZ 85072-2025

For business electric customers:
SRP
SRP Business Center, PAB361
P.O. Box 52025
Phoenix, AZ 85072-2025

For irrigation customers:
SRP
Irrigation Customer Service, SSW302
P.O. Box 52149
Phoenix, AZ 85072-2149

Mailing addresses for payments

To send a residential or business electric payment:
SRP
P.O. Box 80062
Prescott, AZ 86304-8062

To send an irrigation payment:
SRP
Water Accounting, SSW302
P.O. Box 52149
Phoenix, AZ 85072-2149

Change of address

Please use our online change of billing address form.