How to read your bill
We recently made improvements to your residential electric bill to make key information easier to find while offering you a detailed breakdown of your energy use costs. Below is a sample of your bill. Click on the numbers for an explanation of that section of the bill.
- Contact information
- Key information
- Your account summary
- Notes from SRP
- Bill stub
- Mailing address change
- Comparing your monthly usage
- Electricity you used
- Customer information
If you have questions, please call us at the telephone number listed here on your electric bill.
This section lists the amount due, the due date and your account number. You can keep the top part of the bill for your records. Or, try our free eBill service. You can go paperless, receive your bill electronically and view up to three years of past bills online.
The charges for the current month, including discounts, previous charges, payments and current balance due are listed here. Local and state taxes are also shown. We read nearly one million meters every month, but if your bill is ever estimated we will reflect that information in this section.
This section provides you with more information about your current bill, your account and SRP options and programs that can benefit you. If you participate in Time-of-Use, your savings will be displayed here.
The stub lists the payment amount due and the due date. A space to enter the amount paid is provided. The bill stub should accompany your payment if you mail it or use an SRP PayCenter™.
Check this box and complete the form on the back of the bill stub if you have changed your mailing address or telephone number.
This section features a table that compares the number of billing period days, daily usage (in kWh), daily costs and average daily temperatures f the current billing month, last billing month and the same billing month last year. The energy bar graph in this section displays up to 36 months of usage history.
This section lists the total energy in kilowatt-hours (kWh) used for the billing period and the current and prior month's meter readings.
This section includes basic account information. The plan noted is the price plan used to calculate your bill. Residential price plans include the Basic Plan (E-23), Time-of-Use (E-26) and SRP EZ-3™(E-20).
If you have selected options such as SurePay by Bank Account, SurePay by Credit Card or Custom Due Date, they are listed here as well.
Here is an explanation of some of the terms that appear on your bill:
Monthly service charge: This fixed monthly charge covers the costs for billing and collections, metering, and meter reading.
Energy (kWh) charge - This is a variable charge to cover the cost to buy or produce the electricity consumed during the billing period. Additionally, it covers the variable cost of supplying necessary transmission and distribution facilities to meet customer's needs. The actual charge to individual customers will vary month to month according to the amount of energy consumed.
Taxes: This refers to applicable city, county and state taxes.
If you would like to receive a large-type, simplified version of the regular electric bill, just call SRP Residential Customer Services at (602) 236-8888 or send an email and we'll be happy to send you a large-print bill each month.