Billing options

SRP is pleased to offer residential and business electric customers the following billing options and resources.

Programs

  • SurePay by Bank Account: Enjoy the convenience of automatic bill payment. With SurePay, the amount of your electric bill is automatically withdrawn each month directly from your checking or savings account. This option is available for both residential and business customers.
  • Custom Due Date: You can choose the day you want to pay your SRP bill. Custom Due Date (CDD) is a free service available to most SRP customers on SRP residential or business price plans. You can combine CDD with SurePay or Managed Payment Plan.
  • Managed Payment Plan: This program can help you balance the seasonal highs and lows of your electric bill and make your payments predictable each month. It is available to both residential and business customers.
  • SRP Plus! This program lets you pay the same amount for electricity every month on the date of your choice without writing a check. Plus, you'll get a monthly 1% discount. It is available to both residential and business customers.
  • SRP Safety Net: This program allows SRP residential customers to notify a third party (Safety Net partner) if a bill becomes delinquent. Elderly or disabled customers are examples of those who may wish to have a Safety Net partner listed on their accounts. Customers wanting to take advantage of this program will need to print this form (14K PDF), sign and return to SRP at the address on the form.

Billing requests

  • Duplicate bill: If you need another copy of your residential electric bill, you can order one online.
  • Change billing address: Residential customers can change their billing address using our online form. Business customers should call the SRP Commercial Customer Services at (602) 236-8833.
  • Large-print bill: If you would like to receive a large-type, simplified version of the regular electric bill, just call or send an e-mail to SRP Residential Customer Services at (602) 236-8888 and we'll be happy to send you a large-print bill each month.

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Billing tools

  • e-Notification: As a residential customer, you can sign up to receive billing and payment notifications by e-mail, including notification when your bill is ready to view online, courtesy reminders and more. You can also go paperless with e-Bill. Simply log in to view your account information and choose the e-Notification services you wish to receive.
  • How to read your bill: These pages explain the features and terms of SRP's residential and commercial electric bills.
  • Compare your bill: This feature, for residential customers only, allows you to compare your household electric bill to that for homes of similar size and features.
  • How to read your meter: Here are instructions for reading various types of residential electric meters.
  • Weather history: Use historic weather information to understand fluctuations in your heating and cooling costs.

Spanish

  • Spanish language bill: You can receive your SRP bill in Spanish instead of English.
  • Factura en español: SRP ha sido una de las primeras empresas de servicio elctrico de la nación en presentar la factura en español. Millares de nuestros clientes de servicio eléctrico ya la reciben junto con la versión española de nuestro informe mensual, Contacto. Si usted prefiere recibir la factura y el informe en español, llame a La Línea de SRP al (602) 236-1111 entre 6:30 a.m. y 7 p.m., lunes a viernes.

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