Customers beware:

Utility scams are on the rise

SRP cares about you and does not want you to be a victim of fraud. That's why we want to alert you to an increased wave of utility scams so you can be prepared if a scammer contacts you.

We never ask for credit card numbers over the phone, request alternative forms of payment such as MoneyPak or threaten immediate termination of power service.

We never ask for credit card numbers over the phone, request alternative forms of payment such as MoneyPak or threaten immediate termination of power service. Please note: Victims of utility scams involving a MoneyPak can apply for a refund under certain conditions.

Scam types include:

  • Telephone: Customers receive telephone calls from scam artists posing as SRP employees and threating to turn of power if payment is not sent within a couple hours. You can listen to a phone call of a scammer caught in action.
    • Scam artists posing as SRP employees have been calling SRP customers threatening to shut off power within a couple of hours if payment is not made immediately.
    • Scammers claiming to be SRP employees may also threaten to discontinue service if an additional or new deposit is not paid. They may even reference SRP's business credit policy as proof.
    • They request payment in the form of a pre-paid card such as a MoneyPak, credit card, or through PayPal. SRP will never request payment via these forms.
    • They claim they are from SRP’s “Disconnect Department” and give customers a phone number to call once they have purchased the pre-paid card.
    • Once customers call back and give them payment information, scammers then have access to the money.
  • Email: Scammers send emails to utility customers, requesting that they view an online bill and make a payment. However, the links in the email direct customers to fraudulent websites that attempt to steal passwords and bank account information.
  • Texting: Scammers will send a text message that appears to be from SRP stating that a customer's power will be turned off unless payment is received. The text message includes a link to click to "pay your bill." Do not click the link. SRP does not seek payment via text message.
  • Personal visits: Some scammers go to customers' homes and ask for money to "keep the power on" or make "repairs" to our equipment. When targeting business customers, they call during busy times or those crucial to their operation.
  • Telephone ID spoofing: A telephone scam in which another person or company "hijacks" the telephone number of a business or person and their legitimate phone number will appear on the recipient's caller ID instead of the number of phone the scam operator is using. These imposters are likely attempting to use any information they receive to make illegal purchases.
  • Cash offers: Scam operators offer cash for an opportunity to present information on energy-saving programs or services that don't exist. Unless a customer has scheduled an appointment with SRP, no SRP employee will ask to enter a customer's home. SRP does not sell products or services door-to-door.
  • Solar energy pitches: Some companies call homeowners about solar energy systems, falsely stating that they are "sponsored" by SRP. Thoroughly check a company's credentials before signing any agreement.
  • Mail fraud: Schemes involve letters containing a phony SRP check, often with the promise of money. Even if SRP logo appears authentic, know that SRP is not involved with these activities. Trying to process a check of this nature may put your financial information at risk and lead to identity theft. The letter accompanying the check often will advise you call and "verify" participation or receipt of check. The phone number usually is an expensive per-minute ploy, placing callers on hold to collect excessive charges.

Hear the phone scam in action:

Spotting scams

SRP does not make the types of calls or offers listed above, nor do we ask for these methods of payment over the phone.

For example, if your payment is past the due date, we send out a reminder bill if the account becomes eligible for disconnection and will place an automated call that gives you the option to talk with us.

We take your safety very seriously and have been in contact with local law enforcement agencies, the FBI, and the Arizona Attorney General's Office to let them know about these scams.

What you can do

Here are some tips to help you protect yourself from scammers:

  • Call SRP at our Residential Contact Center at (602) 236-8888, or our Business Contact Center at (602) 236-8833, for accurate information about your account or to identify SRP employees.
  • Never give your credit or debit card number or other personal information to any caller or visitor without knowing their true identity.
  • If you get a scam call, contact the Federal Communications Commission 1-888-CALL-FCC (888-225-5322) and your local police. If you feel threatened, call 911.
  • If you receive a suspicious email or text, ask yourself, "Is there a legitimate reason I'm receiving this?" Don't click on links if you're not sure who the text or email is from.
  • Sign up for My Account and manage your SRP accounts online 24/7.
  • If you have been a victim of a scam and have paid through GreenDot, you can file a dispute by visiting the moneypak.com and clicking on Report Fraudulent Activity or by calling 1-800-GREEN DOT (1-800-473-3636).
  • For fraud tips involving personal computing or tech support phone scams, see the this page of the Microsoft website.
  • Arizona residents who believe they are a target or victim of fraud contact the state Attorney General's office at (602) 542-5763.

How to identify SRP employees

  • SRP employees always wear company uniforms
  • Wear photo I.D badges
  • Identify themselves and the purpose of their visit
  • Drive company vehicles permanently marked with the SRP name and logo
  • Our employees only enter a customer's home upon request or while on official company business

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