Frequently asked questions
Click on a link below to get answers to frequently asked questions
about electric and water service.
Electric
Do I have a choice of electric companies?
Under the Electric Power Competition Act of 1998, SRP service territory is open to competitive electricity
suppliers. However, at this time no competitive electricity suppliers are certified by the Arizona Corporation
Commission. Therefore, your electric company is determined by where you live. Please see the page about
SRP's service area.
What are the requirements to turn on electric service?
If you plan to move into SRP's service territory, welcome! We look forward to serving you. We can
turn-on your electric service Monday through Friday, excluding holidays,
with one business day's notice. If you need a service turn-on early in the day, it's best to schedule it for
the day before you actually need it as we cannot guarantee the time it will be completed. There is a service
fee for the turn-on, which will appear on the first bill.
Do I have to pay a deposit to begin electric service? If so, how long does it take to get the
deposit refunded?
Yes, SRP customers pay a deposit for electric service because electricity is used before it is paid for. If we
have your social security number in our records, your deposit, will be refunded after 18 months of on-time
payments. For more information, please see our Residential Credit
Policy.
Can the deposit be waived?
Yes, the deposit may be waived with a credit check or with current or recent SRP service and an on-time
payment history.
Do you offer a choice of electric service plans?
Yes, we have a number of different plans. On our Basic Plan, you are charged the same rate for all
kilowatts of electricity used. If you are able to shift your high electric usage (such as doing laundry or
running your dishwasher) to the times when overall demand for electricity is lower, referred to as off-peak,
then our Time-of-Use plan may work better for you. The rate for off-peak usage offers significant dollar
savings.
Another plan we offer is M-Power, the largest
pre-payment plan in the country. You might be interested in this plan as, our research shows that M-Power
customers typically use less electricity.
My electric bill is due today and I need to pay it ASAP. What are my options?
Don't worry; you can make a payment by phone, through this Web site, at a
PayCenter or at a Customer Service Office. All of these payment types post to your SRP account the same day.
For details, see our payment options page.
Our family is going through hard financial times and we are having trouble paying our electric bill.
If you find yourself in a challenging situation, please call (602) 236-8888 and we can
discuss options with you. One option is you choose the
day in the month your bill is due; it's your choice. Another option that you might qualify for is our
Economy Price Plan for customers on a limited income.
We also have counselors who can refer you to outside resources. Lastly, our
M-Power, program puts you in total control of when you pay
for your electricity.
What do I do if my power goes out? How fast will it be restored?
Call us to report the outage anytime of the day or night at (602) 236-8888. We will provide you with as much
information as we have about what's going on and when your power might be back on. Time to restore power will
vary depending on the cause of the outage, but most power is restored within two hours.
The street light is out in front of my house. Is that something SRP takes care of?
Yes, please let us know about a faulty street light as your security is important. Call us at (602) 236-8888
or complete our online form.
If you can get the street light pole number and have that ready, it will help expedite the process. That
number tells us if it is an SRP-owned light or not. If it is, we will enter a repair order; if it isn't, we
will forward your notice to the proper utility.
Does SRP offer solar panels I can put on my home?
SRP does not sell solar equipment. However, we do sell solar power through a program called SRP EarthWise
Solar™ energy. Through it,
residential and
business customers voluntarily
pay a small monthly premium to support production of solar energy and also to support SRP's efforts to enhance
renewable energy sources.
Water
What are my responsibilities as an irrigation user?
SRP irrigation customers are responsible for monitoring and safely transporting all water from the SRP delivery
gate to their property. This includes containing all ordered irrigation water within your property boundaries.
Are commercial irrigators affiliated with SRP?
Commercial irrigators are privately employed and are not affiliated with SRP. Any fees associated with a
private commercial irrigator are separate from your regular SRP billings. As with any service provider you may
hire, we recommend you check references to ensure your service expectations are met.
How long does it take for irrigation water to get from the SRP lakes to my property?
It generally takes 24 hours for water to travel through the gravity system of canals from Granite Reef
Diversion Dam to the west end of our delivery system. Travel time to your property will depend upon
where your delivery system is located and how your private irrigation system is configured and maintained.
What should I do if I signed up for irrigation water but need to cancel the order?
Call SRP's Irrigation Customer Service Office at (602) 236-3333 as soon as possible.
Why is irrigation water scheduled between midnight and 6 a.m.?
In order to meet the needs of all irrigation users we schedule water 24 hours a day, 7 days a week. This will
affect irrigation runs from midnight to 6 a.m., which allows for efficient operation of our gravity system and
minimizes water losses.
Who should I call if I see irrigation water running onto the streets?
Please call SRP's Irrigation Customer Service Office at (602) 236-3333. Reporting irrigation water running
onto the streets allows us opportunities to contact users involved and/or cut off the water until we determine
what is causing the flooding.
